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- Tasks: Lead and develop a Business Support Team to enhance educational services.
- Company: Norfolk County Council, committed to transforming children's services.
- Benefits: Competitive salary, generous holidays, flexible working, and health services.
- Why this job: Make a real difference in children's lives while growing your career.
- Qualifications: Strong communication skills, IT literacy, and experience in staff supervision.
- Other info: Hybrid working model with a supportive and friendly team environment.
The predicted salary is between 25598 - 31022 £ per year.
Overview
Assistant Business Support Manager – SEND & Inclusion Support Model | 8967 | Permanent Contract |37 hours per week | £25,598 to £31,022 per annum | Grade F | Norwich
Norfolk County Council has made a considerable investment in Children’s Services’ ongoing programme of transformation, including the development of the SEND and Inclusion Support Model. This model aims to ensure children and young people get the support they need, as early as possible. To support the implementation of this new way of working, we are seeking to recruit an enthusiastic and experienced Assistant Business Support Manager to help lead and develop our newly Business Support Team.
Responsibilities
- Provide operational leadership and management to the Business Support Team, ensuring effective delivery of administrative and support functions across the Zone Teams.
- Work closely with the Business Service Manager and a range of educational professionals to support the implementation of service improvements and transformation initiatives.
- Support the development and continuous improvement of business processes, ensuring compliance with council policies and procedures.
- Support the management of resources, including staff supervision, performance management, and training.
- Support the Business Service Manager in the organisation of meetings, preparation of agendas and minutes, recording and tracking actions, and coordination of key activities across the service.
- Attend Zone Teams’ weekly meetings to help manage their activities with schools and ensure effective communication and collaboration.
- Be part of a wider business support team developing new processes to continuously improve ways of working.
- You will be at the forefront of educational change in Norfolk, supporting schools, the Council, and families to work together to help children and young people flourish.
We Are Looking For Someone Who
- Has excellent literacy, listening, and communication skills.
- Is highly organised with effective time management abilities.
- Is IT literate and fully competent in using MS Teams, Outlook, and Office applications.
- Can work to tight deadlines and manage competing priorities.
- Demonstrates professionalism and the ability to handle sensitive information.
- Is friendly, approachable, and able to build positive working relationships.
- Has experience supervising staff and supporting their development.
Full training will be provided, and you will be supported by an experienced, friendly, and knowledgeable team.
Working Arrangements
All our office-based roles are currently hybrid as part of our Smarter Working plans. Remote working will be a key feature of this role, but when you work from the office, your base will be County Hall, Norwich. Our technology platform and equipment enable you to connect and collaborate remotely or in a hybrid fashion.
The work will be varied but rewarding, as you will be part of a team contributing towards positive outcomes for young people.
Informal Discussion
For an informal discussion, contact Debbie Hayward, Business Manager at deborah.hayward2@norfolk.gov.uk.
Benefits
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need
- Financial benefits such as: Norfolk Rewards – our employee discounts programme which helps you save money on groceries, clothes, holidays, technology, gym membership, trips to the cinema and days out
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 29 September 2025 at 23:59
All other applicants closing date: 06 October 2025 at 23:59
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Assistant Business Support Manager employer: Adult Learning
Contact Detail:
Adult Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Business Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Norfolk County Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching the SEND and Inclusion Support Model. Show us you’re passionate about supporting children and young people – it’ll make you stand out!
✨Tip Number 3
Practice your communication skills. Since this role requires excellent literacy and listening abilities, consider doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Assistant Business Support Manager
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, take a good look at the job description. It’s packed with clues about what we’re looking for, so make sure you highlight how your skills and experience match up!
Show Off Your Communication Skills: Since this role requires excellent literacy and communication skills, don’t hold back! Use clear and concise language in your application, and make sure to proofread for any typos or errors.
Be Organised and Structured: We love a well-structured application! Make sure your CV and cover letter are easy to read and follow a logical flow. This will show us that you’re organised and can manage competing priorities effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at Adult Learning
✨Know Your Stuff
Before the interview, dive deep into the SEND and Inclusion Support Model. Understand its goals and how it impacts children and young people. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in supervising staff and managing teams. Prepare specific examples of how you've led initiatives or improved processes in previous roles. This is key for the Assistant Business Support Manager position.
✨Master the Tech
Since the role requires proficiency in MS Teams, Outlook, and Office applications, brush up on these tools. You might be asked about your experience with them, so having examples of how you've used these in a professional setting will give you an edge.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the team dynamics, ongoing projects, or how success is measured in the role. It shows you're engaged and serious about contributing to their mission.
