At a Glance
- Tasks: Help students navigate their educational journey and provide outstanding customer service.
- Company: Join New College Swindon, a supportive and inclusive environment.
- Benefits: Be part of a dedicated team making a real difference in people's lives.
- Other info: Opportunities for professional growth and a dynamic work environment.
- Why this job: Empower others through education and transform lives with your guidance.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 20790 - 25410 £ per year.
- Adult Admissions Advice and Guidance Officer
- New College Swindon
Are you passionate about helping people achieve their ambitions through education? Do you thrive in a customer-focused environment where no two days are the same?
New College Swindon is looking for an organised, proactive and approachable
Adult Admissions Advice and Guidance Officer to join our team.
This is an exciting opportunity to support prospective and current students, helping them navigate their educational journey and access opportunities that can transform their lives and careers.
As the first point of contact for manyof our learners, you will play a key role in delivering outstanding customer service, providing advice and guidance on our part‑time and adult learning programmes, and ensuring applicants receive a positive and supportive experience from enquiry through to enrolment.
About the Role
Working within our Admissions team, you will
- Respond to enquiries from prospective applicants, providing accurate information on courses, funding and support available.
- Offer advice and guidance to help applicants identify the most suitable learning pathways.
- Support admissions and enrolment processes for adult and part‑time learners, including documentation checks and fee assessments.
- Participate in Open Events and enrolment activities, including occasional evening events.
- Maintain accurate student records using College systems.
- Assist with payments, refunds and related administrative processes.
- Provide initial information and guidance for applicants interested in Access to Higher Education, ESOL and other adult learning programmes.
- Work closely with curriculum and business support teams to ensure a smooth and efficient applicant journey.
- Handle confidential information in line with GDPR requirements.
- Provide reception cover and general administrative support when required.
- What We’re Looking For
We are seeking a customer‑focused individual who enjoys helping others and can confidently manage a varied workload.
Essential requirements
- Level 2 qualification in Customer Service or a related subject, or willingness to work towards this qualification.
- Level 2 qualifications in English and Maths.
- Level 2 ICT qualification, or willingness to achieve this within an agreed timescale.
- Experience working in a busy customer service environment.
- Experience supporting admissions, enrolment or administrative processes within an education or training setting.
- Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook.
- Experience handling sensitive and confidential information.
- Excellent communication, organisational and interpersonal skills.
- Ability to manage competing priorities and work effectively under pressure.
- A professional, positive and flexible approach with strong teamwork skills.
- Confidence in building positive relationships with applicants, colleagues and external stakeholders.
- Willingness to work evenings, attend College events and travel between College campuses when required.
- Commitment to equality, diversity, safeguarding and data protection.
Why Join Us?
At New College Swindon, we are committed to creating an inclusive and supportive environment where both students and staff can thrive.
You’ll be part of a dedicated team that makes a real difference to people’s futures by helping them access education and training opportunities.
Safeguarding and Equality
New College Swindon is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Successful applicants will be subject to appropriate pre‑employment checks, including a DBS check.
We are proud to be an equal opportunities employer and welcome applications from all sections of the community.
- Important Information
- Applicants must have the right to work in the UK.
- Unfortunately, visa sponsorship is not available for this role.
- We reserve the right to close this vacancy early should sufficient applications be received, therefore early applications are encouraged.
- #J-18808-Ljbffr
Adult Admissions Advice and Guidance Officer in Swindon employer: Adult Admissions & Customer Support
Adult Admissions & Customer Support provides a supportive work environment that values employee contributions and fosters professional growth. Employees have the opportunity to engage with diverse learners and make a meaningful impact on their educational journeys. The company emphasizes customer service excellence, making it an ideal workplace for those passionate about education.
Contact Details:
Adult Admissions & Customer Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Adult Admissions Advice and Guidance Officer in Swindon
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like Adult Admissions & Customer Support just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at Adult Admissions & Customer Support. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Adult Admissions Advice and Guidance Officer in Swindon
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Adult Admissions Advice and Guidance Officer role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At Adult Admissions & Customer Support, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at Adult Admissions & Customer Support
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at Adult Admissions & Customer Support, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At Adult Admissions & Customer Support, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
