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- Tasks: Support individuals in housing to manage tenancies and promote independence.
- Company: Leading housing association dedicated to transforming lives.
- Benefits: Competitive salary, immediate start, and meaningful work experience.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in supported housing and knowledge of tenancy management.
- Other info: Opportunity for personal growth and professional development in a supportive environment.
The predicted salary is between 21311 - 29767 £ per year.
ASE Recruitment are specialist recruiters in the social housing and social care sectors providing temporary staffing to work within a variety of 24 hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire. We have a fantastic opportunity for an experienced Tenancy Sustainment Officer to work with a leading housing association in the Congleton and Macclesfield area supporting clients experiencing homelessness, mental health, and substance misuse.
About the Role
We are seeking a committed and proactive Tenancy Sustainment Officer (TSO) to support individuals living in supported accommodation to successfully manage and sustain their tenancies. This role is central to preventing tenancy breakdown, reducing homelessness risk, and empowering service users to live independently. You will work with people who may have complex needs, providing tailored, person-centred support while ensuring compliance with tenancy agreements, housing legislation, safeguarding requirements, and health and safety standards. You will manage a higher caseload than Housing Support Workers, acting as a local expert on tenancy matters, rent, and housing compliance.
Key Responsibilities
- Tenancy Sustainment & Support
- Complete needs and risk assessments at referral, using a person-centred approach
- Develop and review support plans to help individuals sustain their tenancy
- Support service users with budgeting, rent payments, welfare benefits, and debt
- Promote independence while ensuring safety and tenancy compliance
- Property & Compliance
- Carry out property inspections, room checks, and inventory reviews
- Identify and escalate health, safety, or environmental risks
- Support void turnaround activity where required
- Ensure accommodation meets housing and safety standards
- Tenancy Management & Income
- Monitor rent accounts, arrears, payment plans, and recharge activity
- Identify and manage tenancy breaches, including ASB
- Work in line with housing legislation, notices, warnings, and enforcement processes
- Support income maximisation and homelessness prevention
- Safeguarding & Multi-Agency Working
- Maintain regular contact with vulnerable or at-risk individuals
- Identify safeguarding concerns and escalate appropriately
- Work closely with internal teams and external agencies
- Attend meetings and contribute to joint action planning
- Recording & Reporting
- Maintain accurate electronic records in line with GDPR
- Update systems with actions, outcomes, and changes
- Contribute to KPI reporting, compliance monitoring, and audits
Who We're Looking For
You’ll be confident working independently, able to balance empathy with professional boundaries, and comfortable managing complex tenancy situations.
- Essential
- Experience supporting individuals in supported housing or similar settings
- Strong knowledge of housing legislation and tenancy management
- Understanding of safeguarding and risk management
- Experience managing own caseload and lone working
- Ability to manage rent accounts, arrears, and tenancy issues
- Confident IT skills and accurate record-keeping
- Full UK driving licence and access to a vehicle
- Desirable
- CIH Level 3 in Housing Management (or willingness to work towards)
- Knowledge of trauma-informed and person-centred support
- Experience working with Housing Benefit, Universal Credit, and PIP
- Experience influencing positive behavioural and lifestyle changes
Values & Behaviours
We are looking for someone who:
- Is empathetic, professional, and resilient
- Communicates clearly and builds trust
- Is organised, proactive, and solution-focused
- Can manage challenging situations calmly
- Shares our values and commitment to transforming lives
Additional Information
This role involves lone working within supported accommodation. An Enhanced DBS with Adult Barred List is required. Duties may vary to meet service needs, without changing the role's core purpose. All staff are responsible for upholding health and safety standards.
Why Join Us?
This is a rewarding opportunity to make a genuine difference, supporting people to maintain stable homes, regain independence, and move forward positively with their lives.
Tenancy Sustainment Officer in St Helens employer: Adullam Social Enterprises C.I.C
Contact Detail:
Adullam Social Enterprises C.I.C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in St Helens
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing and care sectors. Attend local events or online webinars to meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Think about how your experience aligns with their mission of supporting vulnerable individuals. We want you to shine, so practice answering common interview questions related to tenancy sustainment.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed complex tenancy situations or supported individuals in similar roles. Use real-life stories to demonstrate your empathy and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Tenancy Sustainment Officer in St Helens
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Sustainment Officer role. Highlight your experience in supported housing and your understanding of housing legislation, as these are key to what we’re looking for.
Showcase Your Skills: Don’t forget to emphasise your skills in managing complex tenancy situations and your ability to support individuals with budgeting and welfare benefits. We want to see how you can make a difference!
Be Person-Centred: In your application, reflect on your approach to person-centred support. Share examples of how you've empowered service users in the past, as this aligns with our values at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at Adullam Social Enterprises C.I.C
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management. Familiarise yourself with the key responsibilities of a Tenancy Sustainment Officer, especially around supporting individuals with complex needs. This will show that you're not just interested in the role but also understand the challenges involved.
✨Showcase Your Empathy
During the interview, be ready to share examples of how you've supported vulnerable individuals in the past. Highlight your ability to balance empathy with professional boundaries, as this is crucial for the role. Use specific scenarios to illustrate your approach to building trust and managing challenging situations.
✨Demonstrate Your Organisational Skills
Talk about how you manage your caseload and keep accurate records. Mention any tools or systems you use to stay organised, especially when it comes to monitoring rent accounts and compliance. This will reassure them that you can handle the demands of the job effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to safeguarding or how they support staff in managing complex cases. It shows you're genuinely interested in the role and want to ensure it's the right fit for both you and the organisation.
