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- Tasks: Support individuals in housing to manage tenancies and promote independence.
- Company: Leading housing association dedicated to transforming lives.
- Benefits: Competitive salary, immediate start, and meaningful work experience.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in supported housing and knowledge of tenancy management.
- Other info: Opportunity for personal growth and professional development.
The predicted salary is between 21311 - 29767 £ per year.
ASE Recruitment are specialist recruiters in the social housing and social care sectors providing temporary staffing to work within a variety of 24 hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire.
We have a fantastic opportunity for an experienced Tenancy Sustainment Officer to work with a leading housing association in the Congleton and Macclesfield area supporting clients experiencing homelessness, mental health, and substance misuse.
Immediate Start
Salary: £25,389 per annum
DBS: Enhanced Adult with Barred List
Reporting to: Team Leader / PSOM
Location: Supported Housing Services (with lone working)
About the Role
We are seeking a committed and proactive Tenancy Sustainment Officer (TSO) to support individuals living in supported accommodation to successfully manage and sustain their tenancies. This role is central to preventing tenancy breakdown, reducing homelessness risk, and empowering service users to live independently. You will work with people who may have complex needs, providing tailored, person-centred support while ensuring compliance with tenancy agreements, housing legislation, safeguarding requirements, and health and safety standards. You will manage a higher caseload than Housing Support Workers, acting as a local expert on tenancy matters, rent, and housing compliance.
Key Responsibilities
- Tenancy Sustainment & Support
- Complete needs and risk assessments at referral, using a person-centred approach
- Develop and review support plans to help individuals sustain their tenancy
- Support service users with budgeting, rent payments, welfare benefits, and debt
- Promote independence while ensuring safety and tenancy compliance
- Property & Compliance
- Carry out property inspections, room checks, and inventory reviews
- Identify and escalate health, safety, or environmental risks
- Support void turnaround activity where required
- Ensure accommodation meets housing and safety standards
- Tenancy Management & Income
- Monitor rent accounts, arrears, payment plans, and recharge activity
- Identify and manage tenancy breaches, including ASB
- Work in line with housing legislation, notices, warnings, and enforcement processes
- Support income maximisation and homelessness prevention
- Safeguarding & Multi-Agency Working
- Maintain regular contact with vulnerable or at-risk individuals
- Identify safeguarding concerns and escalate appropriately
- Work closely with internal teams and external agencies
- Attend meetings and contribute to joint action planning
- Recording & Reporting
- Maintain accurate electronic records in line with GDPR
- Update systems with actions, outcomes, and changes
- Contribute to KPI reporting, compliance monitoring, and audits
Who We're Looking For
You’ll be confident working independently, able to balance empathy with professional boundaries, and comfortable managing complex tenancy situations.
Essential
- Experience supporting individuals in supported housing or similar settings
- Strong knowledge of housing legislation and tenancy management
- Understanding of safeguarding and risk management
- Experience managing own caseload and lone working
- Ability to manage rent accounts, arrears, and tenancy issues
- Confident IT skills and accurate record-keeping
- Full UK driving licence and access to a vehicle
Desirable
- CIH Level 3 in Housing Management (or willingness to work towards)
- Knowledge of trauma-informed and person-centred support
- Experience working with Housing Benefit, Universal Credit, and PIP
- Experience influencing positive behavioural and lifestyle changes
Values & Behaviours
We are looking for someone who:
- Is empathetic, professional, and resilient
- Communicates clearly and builds trust
- Is organised, proactive, and solution-focused
- Can manage challenging situations calmly
- Shares our values and commitment to transforming lives
Additional Information
This role involves lone working within supported accommodation. An Enhanced DBS with Adult Barred List is required. Duties may vary to meet service needs, without changing the role's core purpose. All staff are responsible for upholding health and safety standards.
Why Join Us?
This is a rewarding opportunity to make a genuine difference, supporting people to maintain stable homes, regain independence, and move forward positively with their lives.
Tenancy Sustainment Officer in Saint Helens employer: Adullam Social Enterprises C.I.C
Contact Detail:
Adullam Social Enterprises C.I.C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Saint Helens
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Don’t just apply; engage! When you find a role that excites you, reach out to the hiring manager or team leader directly. A quick message expressing your enthusiasm can set you apart from the crowd and show that you’re genuinely interested in the position.
✨Tip Number 3
Prepare for interviews by researching the organisation and its values. Understand their approach to tenancy sustainment and think about how your experience aligns with their mission. This will help you answer questions confidently and demonstrate that you’re the right fit.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to ensure your application goes straight to the right people. Don’t miss out on the chance to land that Tenancy Sustainment Officer role!
We think you need these skills to ace Tenancy Sustainment Officer in Saint Helens
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Sustainment Officer role. Highlight your experience in supported housing and your understanding of tenancy management, as this will show us you’re the right fit for the job.
Showcase Your Skills: Don’t forget to emphasise your skills in managing complex situations and supporting vulnerable individuals. We want to see how you can balance empathy with professionalism, so share specific examples from your past experiences.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This helps us understand your qualifications quickly and easily, making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Adullam Social Enterprises C.I.C
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management. Familiarise yourself with the specific challenges faced by individuals in supported accommodation, especially those dealing with homelessness, mental health issues, and substance misuse. This knowledge will help you demonstrate your expertise during the interview.
✨Showcase Your Empathy
As a Tenancy Sustainment Officer, empathy is key. Prepare examples of how you've supported individuals in challenging situations. Think about times when you've balanced professional boundaries with compassion, and be ready to share these stories to highlight your suitability for the role.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss how you've managed complex tenancy situations in the past. Think of specific instances where you've had to navigate difficult conversations or resolve conflicts. This will show that you can handle the responsibilities of the role effectively.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the organisation's approach to tenancy sustainment and how they support their staff. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
