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- Tasks: Support vulnerable residents in housing services and manage tenancy processes.
- Company: ASE Recruitment, specialists in social housing and care sectors.
- Benefits: Competitive pay, potential for permanent role, and meaningful work.
- Other info: Join a diverse team dedicated to positive change in the community.
- Why this job: Make a real difference in the lives of those facing homelessness and mental health challenges.
- Qualifications: Experience in tenancy sustainment and working with vulnerable adults required.
The predicted salary is between 29000 - 30000 £ per year.
ASE Recruitment are specialist recruiters in the social housing and social care sectors providing temporary staffing to work within a variety of 24 hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire. We have a fantastic opportunity for an experienced Tenancy Sustainment Officer to work with a leading housing association in the West Bromwich Birmingham area supporting clients experiencing homelessness, mental health, and substance misuse. This role is full time temporary 37.5 hours a week. The minimum term for this temporary role is 3 months with a view to become permanent for the right candidate. If you are passionate, flexible and have experience and knowledge of working with clients who are experiencing substance misuse, homelessness and mental health we would like to hear from you.
AS A Tenancy Sustainment Officer YOUR DUTIES WILL INCLUDE:
- Delivering an outstanding housing service to vulnerable residents
- Working within the organisation's aims and objectives to deliver a customer focused service
- Coordinating tenancy management and rent collections to ensure all housing management income is collected effectively
- Delivering a fair process of applications, carrying out relevant background checks and allocating properties in a professional and efficient way
- Ensuring supported accommodation is available for use, minimising void turnaround times
- Managing all H&S and property standards and working effectively as a team to ensure they are maintained
ESSENTIAL SKILLS and Experience
- Previous experience within a tenancy sustainment role or position within a supported housing environment
- Knowledge of the housing benefits system
- Experience of working with vulnerable or challenging adults
- Excellent verbal and written communication skills with the ability to maintain accurate records
- Ability to work independently using own initiative
- The ability to manage incidents and undertake lone working
- Driver due to location
- Candidates should have a current, enhanced DBS certificate, if you do not hold a valid DBS Certificate, you must be willing to apply for one
We value diversity and are an equal opportunities employer, we encourage individuals of all backgrounds to apply. Passion and dedication to making a positive difference to the services we support are what matters the most to us.
Job Types: Full-time, possible Temp to perm for the right candidate
Contract length: 3 months minimum
Pay: £14.09 per hour
Expected hours: 37.5 per week
Experience:
- Housing Management: 1 year (required)
- Tenancy Management: 1 year (required)
Pensions Officer employer: Adullam Social Enterprises C.I.C
Contact Detail:
Adullam Social Enterprises C.I.C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and social care sectors. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your experience in tenancy sustainment. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to housing management and working with vulnerable clients. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of fantastic roles waiting for passionate candidates like you. Plus, applying directly can sometimes give you an edge over others.
We think you need these skills to ace Pensions Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Tenancy Sustainment Officer. Highlight your experience in housing management and working with vulnerable clients, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping those experiencing homelessness and mental health issues. Let us know why you want to work with our team and how your skills align with our mission.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have in tenancy sustainment or supported housing. We want to see how your background can contribute to our goals and the services we provide.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Adullam Social Enterprises C.I.C
✨Know Your Stuff
Make sure you brush up on your knowledge of the housing benefits system and tenancy sustainment. Be ready to discuss your previous experiences in similar roles, especially how you've supported vulnerable clients. This will show that you’re not just familiar with the job but genuinely passionate about it.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, prepare examples of how you've effectively communicated with clients or colleagues in the past. Think about situations where you had to manage incidents or resolve conflicts, and be ready to share those stories.
✨Demonstrate Your Flexibility
This role requires a flexible approach, so be prepared to discuss how you've adapted to changing circumstances in previous jobs. Whether it’s managing your time effectively or adjusting your methods to meet client needs, showing that you can pivot when necessary will impress the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenging situations. Think about potential issues you might face in the role, like dealing with substance misuse or mental health challenges, and prepare your responses. This will demonstrate your problem-solving skills and readiness for the role.