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- Tasks: Support vulnerable residents in housing services and manage tenancy processes.
- Company: ASE Recruitment, specialists in social housing and care sectors.
- Benefits: Competitive pay, potential for permanent role, and meaningful work.
- Other info: Join a diverse team dedicated to positive change in the community.
- Why this job: Make a real difference in the lives of those facing homelessness and mental health challenges.
- Qualifications: Experience in tenancy sustainment and working with vulnerable adults required.
The predicted salary is between 29000 - 30000 £ per year.
ASE Recruitment are specialist recruiters in the social housing and social care sectors providing temporary staffing to work within a variety of 24 hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire. We have a fantastic opportunity for an experienced Tenancy Sustainment Officer to work with a leading housing association in the West Bromwich Birmingham area supporting clients experiencing homelessness, mental health, and substance misuse. This role is full time temporary 37.5 hours a week. The minimum term for this temporary role is 3 months with a view to become permanent for the right candidate. If you are passionate, flexible and have experience and knowledge of working with clients who are experiencing substance misuse, homelessness and mental health we would like to hear from you.
AS A Tenancy Sustainment Officer YOUR DUTIES WILL INCLUDE:
- Delivering an outstanding housing service to vulnerable residents
- Working within the organisation's aims and objectives to deliver a customer focused service
- Coordinating tenancy management and rent collections to ensure all housing management income is collected effectively
- Delivering a fair process of applications, carrying out relevant background checks and allocating properties in a professional and efficient way
- Ensuring supported accommodation is available for use, minimising void turnaround times
- Managing all H&S and property standards and working effectively as a team to ensure they are maintained
ESSENTIAL SKILLS and Experience
- Previous experience within a tenancy sustainment role or position within a supported housing environment
- Knowledge of the housing benefits system
- Experience of working with vulnerable or challenging adults
- Excellent verbal and written communication skills with the ability to maintain accurate records
- Ability to work independently using own initiative
- The ability to manage incidents and undertake lone working
- Driver due to location
- Candidates should have a current, enhanced DBS certificate, if you do not hold a valid DBS Certificate, you must be willing to apply for one
We value diversity and are an equal opportunities employer, we encourage individuals of all backgrounds to apply. Passion and dedication to making a positive difference to the services we support are what matters the most to us.
Job Types: Full-time, possible Temp to perm for the right candidate
Contract length: 3 months minimum
Pay: £14.09 per hour
Expected hours: 37.5 per week
Experience:
- Housing Management: 1 year (required)
- Tenancy Management: 1 year (required)
Officer Training employer: Adullam Social Enterprises C.I.C
Contact Detail:
Adullam Social Enterprises C.I.C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Officer Training
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and social care sectors. Attend local events or online webinars to meet people who can help you land that Tenancy Sustainment Officer role.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and services. Be ready to discuss how your experience aligns with their mission to support vulnerable residents. Show them you're passionate about making a difference!
✨Tip Number 3
Practice your communication skills! Since you'll be working with clients facing challenges, being able to convey empathy and understanding is key. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you get your foot in the door. Plus, it shows you're serious about joining our team and making a positive impact.
We think you need these skills to ace Officer Training
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Sustainment Officer role. Highlight your experience in housing management and working with vulnerable clients, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping those experiencing homelessness and mental health issues. Let us know why you're the perfect fit for our team.
Showcase Relevant Skills: Don’t forget to mention your knowledge of the housing benefits system and your excellent communication skills. These are key for the role, and we want to see how you can bring them to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Adullam Social Enterprises C.I.C
✨Know Your Stuff
Make sure you brush up on your knowledge of the housing benefits system and tenancy sustainment. Familiarise yourself with the challenges faced by vulnerable clients, especially those dealing with homelessness, mental health issues, and substance misuse. This will show that you're not just interested in the role, but that you genuinely understand the needs of the people you'll be supporting.
✨Showcase Your Experience
Prepare to discuss your previous experience in tenancy sustainment or supported housing environments. Think of specific examples where you've made a positive impact, whether it was through effective communication, managing incidents, or coordinating tenancy management. This will help demonstrate your capability and passion for the role.
✨Communication is Key
Since excellent verbal and written communication skills are essential, practice articulating your thoughts clearly. You might be asked to explain how you would handle certain situations or communicate with clients. Being able to convey your ideas effectively will set you apart from other candidates.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Think about how you would handle various situations, such as managing a crisis with a client or ensuring compliance with health and safety standards. Showing that you can think on your feet and apply your knowledge in real-life situations will impress the interviewers.