Property Services Operations Manager in London

ASE Recruitment

are specialist recruiters in the social housing and social care sectors, providing temporary staffing to work within a variety of 24-hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire. We have a fantastic opportunity for an experienced

Property Services & Operations Manager (PSOM)

to lead property compliance, operational delivery, and service performance across supported accommodation and housing services in St Helens.

This is a senior operational role with real impact — ensuring homes are safe, compliant, well-maintained, and services are delivered effectively to vulnerable individuals.

The Role - What You'll Be Doing

As

PSOM , you'll provide operational leadership across property services and housing operations, ensuring compliance, quality, and value for money. Key responsibilities include: Lead and oversee

property services, maintenance, and compliance functions Ensure all properties meet

Health & Safety, statutory, and regulatory requirements Oversee

voids management , turnaround times, and lettable standards Manage

planned and reactive maintenance programmes Monitor compliance areas including

gas, electric, fire safety, asbestos, legionella Work closely with

housing, support, and finance teams

to ensure service continuity Manage and support

Team Leaders, Service Co-ordinators, TSOs, and operational staff Oversee

budgets, expenditure, recharges, and contractor performance Ensure accurate reporting of

KPIs, compliance data, income, and operational risks Investigate and resolve

service failures, complaints, and escalations Support safeguarding processes and ensure risks are managed appropriately Act as the

operational point of escalation

for complex property or tenancy issues Ensure policies, procedures, and best practice are consistently followed About You - What We're Looking For Proven experience in

property services, housing operations, or supported accommodation Strong knowledge of

social housing legislation and compliance requirements Experience managing

multi-site services or regional portfolios Confident leading and influencing

operational teams Excellent understanding of

Health & Safety and risk management Experience working with

vulnerable client groups Strong financial awareness including

budgets, recharges, and cost control Ability to analyse data and produce

clear operational reports Comfortable working autonomously with accountability for outcomes Excellent communication and stakeholder management skills Full UK driving licence

and willingness to travel Why Join This Role? Senior leadership role with

real operational influence Opportunity to shape and improve

property and housing services Work within a values-led organisation supporting vulnerable people Varied role combining

strategy, compliance, and hands-on leadership Competitive salary and long-term opportunity Safeguarding & Equality

This role requires an

Enhanced DBS check with barred list clearance (Adults) . ASE Recruitment

is committed to safeguarding and promoting the welfare of children, young people, and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. We value diversity and are an

equal opportunities employer , and we encourage individuals of all backgrounds to apply. Passion and dedication to making a positive difference to the services we support are what matter most to us