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- Tasks: Lead a team to ensure safety and support for residents in a dynamic environment.
- Company: Join a dedicated housing association focused on community welfare.
- Benefits: Competitive salary, potential for permanent role, and a supportive team culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supported accommodation or security, with strong leadership abilities.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
The predicted salary is between 22728 - 30612 £ per year.
Concierge Team Leader - Supported Accommodation
Location: Congleton and Macclesfield
Salary: £26,910 per year
Enhanced DBS (Adult Barred List) required.
ASE Recruitment are specialist recruiters in the social housing and social care sectors providing temporary staffing to work within a variety of 24 hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire. This is a full time temporary role, which can become a full time permanent role for the right candidate.
The Role
As Concierge Team Leader, you will supervise the concierge team to ensure the service operates safely and effectively, particularly during evenings, nights, and weekends. You will support staff, respond to incidents, and ensure procedures relating to safeguarding, security, and resident welfare are followed. You will also play an important role in maintaining a calm and professional environment, supporting residents and liaising with support staff where necessary.
Key Responsibilities
- Team Leadership
- Supervise and support Concierge staff during shifts
- Provide guidance, direction, and oversight to ensure consistent service delivery
- Support staff with incident management and escalation procedures
- Promote a positive and professional team culture
- Service Safety and Security
- Oversee the safety and security of the building and residents
- Monitor access to the building and manage visitor entry procedures
- Respond to incidents, emergencies, and safeguarding concerns
- Ensure accurate recording of incidents, events, and handovers
- Resident and Service Support
- Provide a visible and supportive presence within the service
- Respond appropriately to resident concerns or welfare issues
- Work collaboratively with support staff and management teams
- Promote a safe and respectful living environment
- Administration and Monitoring
- Maintain accurate logs, reports, and handover information
- Ensure policies and procedures are followed at all times
- Support the monitoring of service standards and compliance
What We're Looking For
- Essential experience working within supported accommodation, housing, or security/concierge services
- Experience supervising or leading staff
- Strong understanding of safeguarding and working with vulnerable adults
- Ability to remain calm and professional in challenging situations
- Good communication and interpersonal skills
- Ability to maintain accurate records and incident reports
Personal Qualities
- Reliable and responsible
- Calm under pressure with strong problem-solving skills
- Confident leading and supporting others
- Professional, approachable, and respectful
This role requires an Enhanced DBS check with barred list clearance (Adults). ASE recruitment is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. We value diversity and are an equal opportunities employer; we encourage individuals of all backgrounds to apply. Passion and dedication to making a positive difference to the services we support are what matters the most to us.
Concierge Team Leader - Housing Association employer: Adullam Social Enterprises C.I.C
Contact Detail:
Adullam Social Enterprises C.I.C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Team Leader - Housing Association
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and social care sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and incident management. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past roles in supported accommodation and how you've handled challenging situations. Real-life examples go a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Concierge Team Leader - Housing Association
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Concierge Team Leader role. Highlight your experience in supported accommodation and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it professional but let your personality come through – we love that!
Showcase Relevant Experience: When filling out your application, be sure to showcase your relevant experience in safeguarding and working with vulnerable adults. We’re keen on seeing how you’ve handled challenging situations in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Adullam Social Enterprises C.I.C
✨Know Your Stuff
Make sure you understand the role of a Concierge Team Leader inside out. Familiarise yourself with the responsibilities, especially around safeguarding and incident management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you supported your team and maintained a positive environment, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific incidents or emergencies. Think through potential scenarios related to resident welfare and security, and be ready to discuss your approach to problem-solving and maintaining calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the team culture, support systems in place, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.