At a Glance
- Tasks: Lead a team providing vital support to individuals facing homelessness and complex needs.
- Company: Join a leading housing association dedicated to making a difference in the community.
- Benefits: Competitive pay, flexible shifts, and potential for permanent role.
- Other info: Diverse and inclusive workplace that values lived experience.
- Why this job: Make a real impact in people's lives while developing your leadership skills.
- Qualifications: Experience in team management and understanding of vulnerable individuals' issues.
The predicted salary is between 14.49 - 14.49 £ per hour.
ASE Recruitment are specialist recruiters in the social housing and social care sectors providing temporary staffing to work within a variety of 24 hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire. We have a fantastic opportunity for an experienced Concierge Team Leader to work with a leading housing association in the Bolton area supporting clients experiencing homelessness, mental health, and substance misuse.
Rate of pay: 14.49 per hour
Hours: 37.5 to 40 hrs per week
This is a full time temporary role which can become full time permanent for the right candidate.
About the role:
The main purpose of this role is to lead the team who provide the housing management support to people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping. You will ensure that the concierge team provide a proactive point of contact for service users who may require support 24 hours a day or in an emergency or crisis situation. The role is full time of an average of 40 hours per week. The shift pattern is flexible to give you the ability to interact with your team who work outside of 'normal working hours' (nights and weekends). You will be autonomous in your management of your own working time and rota to ensure the needs of your team are met and services have the staffing requirements expected that contribute to the staffing of a 24-hours-a-day service.
You will ensure a good standard of professional service is given to tenants, residents, and service users (TRS) and that you and your teamwork within the Association's Policies and Procedures. As a senior member of staff you will be expected to ensure effective working relationships with colleagues and contribute to the maintenance and development of the Associations values, culture and ethos.
About you:
- Experience of managing staff that work remotely across site and across varying rotas.
- An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages.
- A flexible, resilient, thoughtful, therapeutic approach to working with people.
- An organised person who can multitask.
- Skills in recording and reporting via an online Customer Relationship Management system.
- A working knowledge of Health and Safety in the workplace, implications for staff and residents.
- Experience in using CRM systems to audit performance and report key performance indicators to line managers.
- Experience of working within safeguarding policies and procedures and of identifying, monitoring, and reporting safeguarding concerns.
- An ability to demonstrate our values and behaviours and work within our Christian ethos.
Although lived experience is not essential, it is welcomed as part of our workforce. Adullam understands that lived experienced means people have valuable, direct knowledge of how it feels to be in receipt of support services, and what needs to change for the better. Candidates should have a current, enhanced DBS certificate; if you do not hold a valid DBS Certificate, you must be willing to apply for one. Candidates will also need to hold a license and have access to their own transport. We value diversity and are an equal opportunities employer; we encourage individuals of all backgrounds to apply. Passion and dedication to making a positive difference to the services we support are what matters the most to us.
Concierge Team Leader employer: Adullam Social Enterprises C.I.C
ASE Recruitment is an exceptional employer, offering a supportive and inclusive work environment for those passionate about making a difference in the lives of vulnerable individuals. With flexible working hours and opportunities for professional growth, employees are empowered to lead and innovate within their roles, all while contributing to a meaningful cause in the Bolton area. The company values diversity and lived experience, ensuring that every team member feels valued and equipped to provide the highest standard of service to those in need.
Contact Details:
Adullam Social Enterprises C.I.C Recruitment Team
