At a Glance
- Tasks: Lead a team providing essential support to vulnerable individuals in housing services.
- Company: Join a leading housing association dedicated to making a difference.
- Benefits: Competitive pay, flexible hours, and a clear path for career progression.
- Other info: Diverse workplace valuing passion and dedication to positive change.
- Why this job: Make a real impact in the lives of those facing homelessness and complex needs.
- Qualifications: Experience in managing teams and understanding of vulnerable individuals' issues.
The predicted salary is between 14.49 - 14.49 £ per hour.
ASE Recruitment are specialist recruiters in the social housing and social care sectors providing temporary staffing to work within a variety of 24 hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire. We have a fantastic opportunity for an experienced Concierge Team Leader to work with a leading housing association in the Bolton area supporting clients experiencing homelessness, mental health, and substance misuse.
Rate of pay: £14.49 per hour
Hours: 37.5 to 40 hrs per week
Duration: This is a full-time temporary role which can become full-time permanent for the right candidate.
About the role – Concierge Team Leader
The main purpose of this role is to lead the team who provide the housing management support to people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping. You will ensure that the concierge team provide a proactive point of contact for service users who may require support 24 hours a day or in an emergency or crisis situation.
The role is full time of an average of 40 hours per week. The shift pattern is flexible to give you the ability to interact with your team who work outside of "normal working hours" (nights and weekends). You will be autonomous in your management of your own working time and rota to ensure the needs of your team are met and services have the staffing requirements expected that contribute to the staffing of a 24-hours-a-day service.
You will ensure a good standard of professional service is given to tenants, residents, and service users (TRS) and that you and your teamwork within the Association's Policies and Procedures. As a senior member of staff you will be expected to ensure effective working relationships with colleagues and contribute to the maintenance and development of the Associations values, culture and ethos.
About you
- Experience of managing staff that work remotely across site and across varying rotas.
- An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages.
- A flexible, resilient, thoughtful, therapeutic approach to working with people.
- An organised person who can multitask.
- Skills in recording and reporting via an online Customer Relationship Management system.
- A working knowledge of Health and Safety in the workplace, implications for staff and residents.
- Experience in using CRM systems to audit performance and report key performance indicators to line managers.
- Experience of working within safeguarding policies and procedures and of identifying, monitoring, and reporting safeguarding concerns.
- An ability to demonstrate our values and behaviours and work within our Christian ethos.
- Although lived experience is not essential, it is welcomed as part of our workforce.
Candidates should have a current, enhanced DBS certificate; if you do not hold a valid DBS Certificate, they must be willing to apply for one. Candidates will also need to hold a license and have access to their own transport. We value diversity and are an equal opportunities employer, we encourage individuals of all backgrounds to apply. Passion and dedication to making a positive difference to the services we support are what matters the most to us.
Concierge Team Leader in Bolton employer: Adullam Social Enterprise Recruitment
As a leading housing association in the Bolton area, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and development. Our competitive salary and flexible working hours allow you to balance your professional and personal life while making a meaningful impact on the lives of vulnerable individuals. Join us to be part of a dedicated team that values passion and commitment to social care, where your contributions truly matter.
Contact Details:
Adullam Social Enterprise Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Team Leader in Bolton
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Adullam Social Enterprise Recruitment!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Adullam Social Enterprise Recruitment that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Concierge Team Leader in Bolton
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Adullam Social Enterprise Recruitment. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Adullam Social Enterprise Recruitment.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Adullam Social Enterprise Recruitment!
How to prepare for a job interview at Adullam Social Enterprise Recruitment
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Adullam Social Enterprise Recruitment resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Concierge Team Leader position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
