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- Tasks: Support vulnerable individuals by managing tenancies and ensuring housing services run smoothly.
- Company: Join Adullam Homes, a dedicated housing association focused on empowering communities.
- Benefits: Enjoy competitive salary, generous leave, training opportunities, and wellness programmes.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required; just a passion for helping others and teamwork.
- Other info: This role includes a DBS check and offers career advancement opportunities.
The predicted salary is between 24000 - 30000 £ per year.
A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Stoke. Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Purpose of the role
This is a key post contributing to the delivery of Adullam's housing services to its residents. Working within the Association's corporate aims and objectives you will deliver a customer focussed service. You will:
- Co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively.
- Ensure fair access, process of applications, relevant background checks and allocation of vacant properties.
- Ensure supported accommodation is available for use, ensuring no vacant properties and void turnaround time is minimised.
- Ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Adullam Residents.
- Ensure your relationships with colleagues and external agencies are effective and professional and contribute to the Association's values, culture and ethos.
Adullam offers the following benefits:
- Salary £26,713.05 per annum dependent on experience for 37.5 hours per week.
- Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year).
- Training and career advancement.
- Discounted Goods and services.
- Pension.
- Access to Westfield Health and Westfield Rewards/Discounts.
- Access to CALM app.
- Life Assurance (4x Basic annual salary from the start of employment).
- Multidimensional wellbeing programmes and family-friendly policies for staff.
- Refer a friend policy.
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process. Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks.
Tenancy Sustainment Officer in Stoke-On-Trent employer: Adullam Homes
Contact Detail:
Adullam Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Stoke-On-Trent
✨Tip Number 1
Familiarise yourself with the local housing landscape in Stoke-On-Trent. Understanding the specific challenges and needs of the community will help you demonstrate your commitment to supporting vulnerable individuals during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with vulnerable populations. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your experience with tenancy management and support services. Be ready to share specific examples of how you've successfully helped individuals or families maintain their tenancies in the past.
✨Tip Number 4
Research Adullam Homes Housing Association's values and ethos. Tailor your conversation to reflect how your personal values align with theirs, showcasing your passion for making a positive impact in the community.
We think you need these skills to ace Tenancy Sustainment Officer in Stoke-On-Trent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Tenancy Sustainment Officer position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in tenancy management, customer service, and support roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to contribute to the role.
Write a Strong Cover Letter: Your cover letter should express your passion for supporting vulnerable individuals and your understanding of the housing sector. Mention specific examples from your past work that showcase your skills in coordination, communication, and teamwork.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Adullam Homes
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Tenancy Sustainment Officer. Be prepared to discuss how your skills and experiences align with the specific duties, such as tenancy management and rent collection.
✨Show Your Passion for Support Work
Adullam Homes is focused on supporting vulnerable individuals. During the interview, share examples of how you've helped others in similar roles or situations. This will demonstrate your commitment to their mission and values.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the organisation. You might ask about their approach to tenant support or how they measure success in this position.
✨Highlight Teamwork Skills
Since the role involves working effectively as part of a team, be ready to discuss your experience collaborating with colleagues and external agencies. Share specific examples that showcase your ability to build professional relationships and contribute positively to a team environment.
