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- Tasks: Support vulnerable individuals in achieving stable lives through tailored support packages.
- Company: Join Adullam Homes, a dedicated housing association focused on empowering communities.
- Benefits: Enjoy competitive salary, generous leave, training opportunities, and wellbeing programmes.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required; passion for helping others is key.
- Other info: This role involves safeguarding responsibilities and requires a DBS check.
The predicted salary is between 25389 - 25389 £ per year.
A fulfilling and exciting opportunity available for a Tenancy Support Worker to join our Association. The Tenancy Sustainment Officer will be based in our offices in St Helens. Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Purpose of the role
This is a key post contributing to the delivery of Adullam's housing services to its residents. The post holder is responsible for developing and delivering a person-centred support package that is tailored to suit the needs of each individual accessing the service. The support should assist service users in developing the skills required to build resilience to maintain independent living and move on into permanent housing.
Working within the Association's corporate aims and objectives you will deliver a customer focussed service. You will:
- Co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively.
- Ensure fair access, process applications, conduct relevant background checks, and allocate vacant properties.
- Ensure supported accommodation is available for use, ensuring no vacant properties and minimising void turnaround time.
- Maintain H&S and property standards and work effectively as a team member delivering excellent services to Adullam Residents.
- Ensure your relationships with colleagues and external agencies are effective and professional and contribute to the Association's values, culture, and ethos.
Please see the job description for more information.
Adullam offers the following benefits:
- Salary £25,389.00 per annum dependent on experience for 37.5 hours per week.
- Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year).
- Training and career advancement.
- Discounted Goods and services.
- Pension.
- Access to Westfield Health and Westfield Rewards/Discounts.
- Access to CALM app.
- Life Assurance (4x Basic annual salary from the start of employment).
- Multidimensional wellbeing programmes and family-friendly policies for staff.
- Refer a friend policy.
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.
Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people, and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history, and robust references checks.
Tenancy Sustainment Officer in St. Helens, Merseyside employer: Adullam Homes
Contact Detail:
Adullam Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in St. Helens, Merseyside
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable individuals and households. Understanding the challenges they face will help you demonstrate your empathy and ability to provide tailored support during any interviews.
✨Tip Number 2
Network with professionals in the housing and support services sector. Attend local events or join online forums to connect with others who work in similar roles, as they may provide insights or even referrals that could help you land the job.
✨Tip Number 3
Research Adullam Homes Housing Association and their values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle various situations related to tenancy management and support, as this will showcase your problem-solving skills and readiness for the role.
We think you need these skills to ace Tenancy Sustainment Officer in St. Helens, Merseyside
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Tenancy Sustainment Officer position. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in tenancy support or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to support vulnerable individuals.
Write a Strong Cover Letter: Your cover letter should express your passion for helping others and your understanding of the challenges faced by vulnerable individuals. Mention specific examples from your past work that showcase your skills in delivering person-centred support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Adullam Homes
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Tenancy Sustainment Officer. Be prepared to discuss how your skills and experiences align with the specific duties, such as developing person-centred support packages and managing tenancy processes.
✨Show Empathy and Understanding
As this role involves working with vulnerable individuals, it's crucial to demonstrate your empathy and understanding during the interview. Share examples from your past experiences where you've successfully supported individuals in challenging situations, highlighting your ability to build trust and rapport.
✨Highlight Teamwork Skills
The job requires effective collaboration with colleagues and external agencies. Be ready to discuss your teamwork experiences, focusing on how you contributed to a positive team environment and achieved common goals. Mention any specific projects or initiatives where teamwork was key to success.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the organisation's values, culture, and the support services they provide. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
