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- Tasks: Support vulnerable individuals by understanding their needs and enhancing their quality of life.
- Company: Join Adullam Homes, a dedicated housing association focused on empowering communities.
- Benefits: Enjoy competitive salary, generous leave, training opportunities, and wellbeing programmes.
- Why this job: Make a real impact in people's lives while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required; just a passion for helping others and a commitment to community.
- Other info: Must be authorised to work in the UK; DBS check required.
The predicted salary is between 20500 - 30000 £ per year.
A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Birmingham. Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Purpose of the role
To understand the complex needs of tenants, licensees, or occupants of Adullam properties within the context of Supported Exempt Accommodation. To deliver a consistently high customer service which enhances the quality of life for tenants by providing safe, secure, and attractive environments, creating sustainable communities. You will be expected to contribute to the maintenance and development of the Association's values, culture, and ethos.
Benefits:
- Salary £25,737.86 per annum dependent on experience for 37.5 hours per week
- Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)
- Training and career advancement
- Discounted Goods and services
- Pension
- Access to Westfield Health and Westfield Rewards/Discounts
- Life Assurance (4x Basic annual salary from the start of employment)
- Multidimensional wellbeing programmes and family-friendly policies for staff
- Refer a friend policy
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process. Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks. Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.
Tenancy Sustainment Officer in Birmingham employer: Adullam Homes
Contact Detail:
Adullam Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Birmingham
✨Tip Number 1
Familiarise yourself with the specific challenges faced by vulnerable individuals and households. Understanding their needs will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing and support sectors. Attend local events or join online forums to connect with others who work in similar roles, as they can provide valuable insights and potentially refer you.
✨Tip Number 3
Research Adullam Homes Housing Association's values and ethos. Be prepared to discuss how your personal values align with theirs during the interview, showcasing your fit for their culture.
✨Tip Number 4
Prepare examples from your past experiences that highlight your customer service skills and ability to create sustainable communities. Real-life stories can make a strong impression during your discussions.
We think you need these skills to ace Tenancy Sustainment Officer in Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Tenancy Sustainment Officer. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing support, customer service, or working with vulnerable individuals. Use specific examples to demonstrate your ability to meet the needs of tenants.
Showcase Your Values: Adullam Homes values diversity and respect. Make sure to reflect these values in your application by discussing your commitment to inclusivity and how you can contribute to creating sustainable communities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Adullam Homes
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the needs of vulnerable individuals and how your role contributes to their stability and quality of life.
✨Showcase Your Customer Service Skills
Since delivering high-quality customer service is crucial, prepare examples from your past experiences where you've successfully supported clients or resolved issues. Highlight your ability to create positive environments.
✨Demonstrate Cultural Awareness
Adullam values diversity and inclusion, so be ready to discuss how you can contribute to a supportive community. Share any experiences you have working with diverse groups and how you respect different backgrounds.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-life situations. Think about challenges you might face in this role and how you would handle them effectively.
