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- Tasks: Support vulnerable individuals in housing management and develop their independent living skills.
- Company: Adullam Homes is a community-focused organisation dedicated to helping those in need.
- Benefits: Enjoy 25 days annual leave, health plans, and family-friendly policies.
- Why this job: Make a real difference in people's lives while growing in a supportive environment.
- Qualifications: Experience with vulnerable individuals and strong organisational skills are essential.
- Other info: Lived experience is welcomed; must be authorised to work in the UK.
The predicted salary is between 21500 - 29500 £ per year.
Job Description
Could you be our missing piece?
Adullam has opportunities available to join our Team in Bury.
About the role Tenancy Sustainment Officer
- The main purpose of this role is to provide housing management related support people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping.
- You will be responsible for assessing people for the scheme against criteria.
- Once moved in you will ensure the standard of their home by completing safety tasks and home inspections and assisting service users to develop the skills needed to manage a home via budgeting and financial inclusion work.
- The role works on a rota to contribute to the staffing of a 24-hours-a-day service.
- The role is full time of 37.5 hours per week. The shift pattern is 7.5 hours a day between the hours of 8am and 8pm weekdays, with an occasional weekend shift either Saturday or Sunday every 3 weeks.
- to deliver activities and some elements of the service outside of normal working hours.
- You will be expected to work within the organisations charitable aims and objectives and contribute to the maintenance and development of the Associations values, culture, and ethos.
About you?
We are looking for a Tenancy Sustainability Officer with:
- An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages.
- Experience of overcoming barriers to housing faced by those who may be excluded from the housing register.
- An organised person who can multitask
- A tasks completer / finisher with an evidenced ability to follow policy and processes.
- Practical skills to support service users in activities of daily living required for independence.
- Skills in recording and reporting tenancy notes via an online Customer Relationship Management system; both online and via a mobile device such as a tablet.
- Skills and experience in managing rent accounts and following arears processes.
- Experience of health and safety and a track record of maintaining standards of premises
- Experience of working within safeguarding policies and procedures and of identifying, monitoring, and reporting safeguarding concerns.
- An ability to demonstrate our values and behaviours and work within our Christian ethos.
Although lived experience is not essential, it is welcomed as part of our workforce. Adullam understands that lived experienced means people have valuable, direct knowledge of how it feels to be in receipt of support services, and what needs to change for the better.
Our offer to you?
We are a friendly, people-focused organisation making sure to prioritise and take care of the overall wellbeing of our staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth.
This role is salaried at £25,389.00 dependent on experience and skill set evidenced at interview.
In addition to your salary, we also have a list of generous benefits and initiatives that will help support you and your family, both in and outside the workplace.
- 25 days annual leave increasing to 30 days with service, plus Bank Holidays
- Two extra days leave for no unplanned absences each calendar year.
- Westfield Health Plan
- Westfield Rewards?/ Discounts
- Pension Plan
- Death in Service benefit
- Multidimensional wellbeing programmes and family friendly policies for staff
About us?
- Adullam Homes Housing Association Ltd is a Community Benefit Society, an Association created to support vulnerable individuals and households.
- Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos.
- We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.
Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks.
Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.
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Tenancy Sustainment Officer employer: Adullam Homes
Contact Detail:
Adullam Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by vulnerable individuals in housing situations. Understanding these issues will help you connect better with potential service users and demonstrate your empathy during interviews.
✨Tip Number 2
Highlight any relevant experience you have in managing rent accounts or working within safeguarding policies. Be prepared to discuss specific examples of how you've successfully navigated these areas in past roles.
✨Tip Number 3
Showcase your organisational skills and ability to multitask. You might want to prepare a few anecdotes that illustrate how you've effectively managed multiple responsibilities in previous jobs, especially in high-pressure environments.
✨Tip Number 4
Research Adullam's values and ethos thoroughly. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Tenancy Sustainment Officer. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: Emphasise any previous experience you have in housing management, working with vulnerable individuals, or supporting those with complex needs. Use specific examples to demonstrate your ability to overcome barriers to housing.
Showcase Your Skills: Make sure to mention your organisational skills, multitasking abilities, and experience with Customer Relationship Management systems. Provide evidence of your practical skills in supporting service users with daily living activities.
Align with Values: Adullam values its Christian ethos and commitment to safeguarding. Reflect on how your personal values align with theirs and express your understanding of the importance of these principles in your application.
How to prepare for a job interview at Adullam Homes
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the challenges faced by vulnerable individuals and how your role can help them. This will show your genuine interest in the position.
✨Demonstrate Relevant Experience
Prepare to discuss your past experiences that relate to housing management, supporting vulnerable individuals, or working within safeguarding policies. Use specific examples to illustrate how you've successfully navigated similar situations.
✨Showcase Your Skills
Highlight your organisational skills and ability to multitask. Be ready to explain how you manage your time effectively, especially when dealing with multiple service users and their needs. Mention any experience with Customer Relationship Management systems as well.
✨Align with the Organisation's Values
Adullam places a strong emphasis on its Christian ethos and values. Be prepared to discuss how your personal values align with those of the organisation and how you can contribute to its mission of supporting vulnerable individuals.
