Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support tenants in maintaining their tenancies and provide guidance on housing issues.
- Company: Join a dedicated Association focused on community support and tenant wellbeing.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing valuable skills in a rewarding role.
- Qualifications: No specific qualifications required; passion for helping others is key!
- Other info: This role is perfect for those looking to start a career in social services.
The predicted salary is between 26713 - 37400 £ per year.
Adullam has opportunities available to join our national award-winning support team in Stoke.
About the role – Tenancy Sustainment Officer
- The main purpose of this role is to provide housing management related support to people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping.
- You will be responsible for assessing people for the scheme against criteria.
- Once moved in you will ensure the standard of their home by completing safety tasks and home inspections and assisting service users to develop the skills needed to manage a home via budgeting and financial inclusion work.
- The role is full time of 37.5 hours per week. The shift pattern is 7.5 hours a day between the hours of 8am and 10pm and includes some weekend working.
- You will be expected to work within the organisation\’s charitable aims and objectives and contribute to the maintenance and development of the Association\’s values, culture, and ethos.
About you
We are looking for a Tenancy sustainability Officer with:
- An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages.
- Experience of overcoming barriers to housing faced by those who may be excluded from the housing register.
- An organised person who can multitask
- A tasks completer / finisher with an evidenced ability to follow policy and processes.
- Practical skills to support service users in activities of daily living required for independence.
- Skills in recording and reporting tenancy notes via an online Customer Relationship Management system; both online and via a mobile device such as a tablet.
- Skills and experience in managing rent accounts and following arears processes.
- Experience of health and safety and a track record of maintaining standards of premises
- Experience of working within safeguarding policies and procedures and of identifying, monitoring, and reporting safeguarding concerns.
- An ability to demonstrate our values and behaviours and work within our Christian ethos.
Although lived experience is not essential, it is welcomed as part of our workforce. Adullam understands that lived experienced means people have valuable, direct knowledge of how it feels to be in receipt of support services, and what needs to change for the better.
Our offer to you
We are a friendly, people-focused organisation making sure to prioritise and take care of the overall wellbeing of our staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth.
This role is salaried at £27,085.50 dependent on experience and skill set evidenced at interview.
In addition to your salary, we also have a list of generous benefits and initiatives that will help support you and your family, both in and outside the workplace.
- 25 days annual leave – increasing to 30 days with service, plus Bank Holidays
- Two extra days leave for no unplanned absences each calendar year.
- Access to Medicash
- Pension Plan
- Death in Service benefit
- Multidimensional wellbeing programmes and family friendly policies for staff
About us
- Adullam Homes Housing Association Ltd is a Community Benefit Society, an Association created to support vulnerable individuals and households.
- Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos.
- We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.
Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks.
Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.
Contact Detail:
Adullam Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Tenancy Sustainment Officer. Understanding the role's focus on supporting tenants and maintaining tenancies will help you articulate your passion for the position during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local community events or online forums related to tenancy support, as this can provide valuable insights and connections that may benefit your application.
✨Tip Number 3
Research our Association’s values and mission. Being able to demonstrate how your personal values align with ours can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 4
Prepare for potential interview questions by practising scenarios related to tenancy sustainment. Think about how you would handle various challenges tenants might face, as this will showcase your problem-solving skills.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Understand the Role: Read the job description for the Tenancy Sustainment Officer carefully. Make sure you understand the key responsibilities and skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in tenancy support, housing management, or related fields. Use specific examples to demonstrate how your skills align with the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in the position and how your background makes you a suitable candidate. Be sure to mention your passion for supporting tenants and community engagement.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your formatting is consistent and professional.
How to prepare for a job interview at Adullam Homes
✨Understand the Role
Make sure you thoroughly understand what a Tenancy Sustainment Officer does. Familiarise yourself with the responsibilities and challenges of the role, as well as the specific needs of the community in Stoke.
✨Showcase Your Communication Skills
As a Tenancy Sustainment Officer, you'll need to communicate effectively with tenants and other stakeholders. Prepare examples of how you've successfully resolved conflicts or built relationships in previous roles.
✨Demonstrate Empathy and Understanding
This role requires a strong sense of empathy. Be ready to discuss situations where you've supported individuals facing difficulties, showing that you can relate to their experiences and provide appropriate assistance.
✨Research the Association
Learn about the Association's values, mission, and recent initiatives. This will not only help you tailor your answers but also show your genuine interest in being part of their team.