Tenancy Sustainment Officer

Service Coordinator

Location: Stoke

Salary: £26,713.05 per annum

Job title: Service Coordinator

A fulfilling and exciting opportunity available for a Service Coordinator to join our Association. The Service Coordinator will be based in our offices in Stoke.

• Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• This is a key post contributing to the delivery of Adullams housing services to its residents. Working within Associations corporate aims and objectives you will deliver a customer focussed service.
• You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively.
• You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties.
• You will ensure supported accommodation is available for use, ensuring no vacant properties and void turnaround time is minimised.
• You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Adullam Residents.
• You will be expected to ensure your relationships with colleagues and external agencies are effective and professional and contribute to the Associations values, culture and ethos.

Please see the job description for more information.

Adullam offers the following benefits:

• Salary £26,713.05per annum dependent on experience for 37.5 hours per week,
• Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance prorated for part-time employees)
• Training and career advancement
• Discounted Goods and services
• Group Personal Pension Plan
• Access to Thrive app
• Access to Westfield Health and Westfield Rewards/Discounts
• Access to Blue Light Card
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policy

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.

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