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- Tasks: Support vulnerable individuals by understanding their needs and enhancing their quality of life.
- Company: Join Adullam Homes, a dedicated housing association focused on empowering communities.
- Benefits: Enjoy competitive salary, generous leave, training opportunities, and wellbeing programmes.
- Why this job: Make a real impact in people's lives while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required; passion for helping others is key.
- Other info: This role involves safeguarding responsibilities and requires an Enhanced DBS check.
The predicted salary is between 21300 - 29800 £ per year.
A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Congleton.
Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Purpose of the role
To understand the complex needs of tenants, licensees, or occupants of Adullam properties within the context of Supported Exempt Accommodation. To deliver a consistently high customer service which enhances the quality of life for tenants by providing safe, secure, and attractive environments, creating sustainable communities. You will be expected to contribute to the maintenance and development of the Association's values, culture, and ethos.
Benefits:
- Salary £25,389.00 per annum dependent on experience for 37.5 hours per week
- Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)
- Training and career advancement
- Discounted Goods and services
- Pension
- Access to Westfield Health and Westfield Rewards/Discounts
- Access to CALM app
- Life Assurance (4x Basic annual salary from the start of employment)
- Multidimensional wellbeing programmes and family-friendly policies for staff
- Refer a friend policy
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.
Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks.
Tenancy Sustainment Officer employer: Adullam Homes
Contact Detail:
Adullam Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable individuals and households. Understanding the challenges they face will help you demonstrate your empathy and suitability for the role during any interviews or discussions.
✨Tip Number 2
Network with professionals in the housing and support sectors. Attend local events or join online forums to connect with others who work in similar roles, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Research Adullam Homes Housing Association and its values thoroughly. Being able to articulate how your personal values align with theirs will show your genuine interest in the organisation and its mission.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to provide high-quality customer service and support. Highlighting these instances will help you stand out as a candidate who can enhance the quality of life for tenants.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Tenancy Sustainment Officer. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing support, customer service, or working with vulnerable individuals. Use specific examples to demonstrate your ability to meet the complex needs of tenants.
Showcase Your Values: Adullam Homes values diversity and respect. Make sure to reflect these values in your application by discussing your commitment to inclusivity and how you can contribute to creating sustainable communities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Adullam Homes
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the needs of vulnerable individuals and how to provide tailored support. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since the role involves delivering high-quality customer service, prepare examples from your past experiences where you've successfully supported clients or customers. Highlight your ability to create positive environments and sustainable communities.
✨Emphasise Your Values
Adullam Homes values a strong culture and ethos. Be ready to discuss how your personal values align with their mission to support vulnerable individuals. This could include your commitment to inclusivity and respect for diverse backgrounds.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think about potential challenges a Tenancy Sustainment Officer might face and how you would approach them effectively.
