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- Tasks: Lead rent arrears recovery, manage complex debt cases, and support tenants with tailored advice.
- Company: Join Adullam Homes, a supportive housing association dedicated to helping vulnerable individuals.
- Benefits: Enjoy competitive salary, generous leave, training opportunities, and wellbeing programmes.
- Why this job: Make a real difference in people's lives while developing your career in a meaningful role.
- Qualifications: Experience in debt recovery and strong interpersonal skills are essential.
- Other info: Be part of a diverse team committed to safeguarding and promoting welfare.
The predicted salary is between 32000 - 35000 £ per year.
A fulfilling and exciting opportunity available for an Income and Rent Arrears Recovery Officer to join our Association. The Income and Rent Arrears Recovery Officer will be based in our offices in Congleton. Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Purpose of the role
To lead organisation-wide rent arrears recovery efforts, managing complex debt cases, supporting policy adherence, embedding social and financial support initiatives, and leveraging real-time data for proactive management. The role also supports asset management strategies, resolves long-standing aged debts, and works collaboratively across teams and external agencies to maximise income, reduce liabilities, and sustain tenancies. Furthermore, the role involves legal casework, tenancy enforcement and representing the organisation in court proceedings, ensuring compliance and effective tenancy management. The post holder will enable the delivery of tailored advice and support to our Tenants, Residents and Service Users (TRS) as well as training staff involved in tenancy enforcement activities.
In summary, the post holder will combine technical expertise in legal matters relating to income management with strong interpersonal skills, debt recovery management and a commitment to organisational values, ensuring they can uphold compliance, support tenancy sustainment, and contribute positively to the organisations mission. You will be expected to contribute to the maintenance and development of the Associations values, culture and ethos.
Benefits:
- Salary £32,000 - £35,000 dependent on experience for 37.5 hours per week
- Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance prorated for part-time employees)
- Training and career advancement
- Discounted Goods and services
- Group Personal Pension Plan
- Access to Thrive app
- Access to Westfield Health and Westfield Rewards/Discounts
- Access to Blue Light Card
- Life Assurance (4x Basic annual salary from the start of employment)
- Multidimensional wellbeing programmes and family-friendly policies for staff
- Refer a friend policy
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process. Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks. Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.
Income and Rent Arrears Recovery Officer in Congleton employer: Adullam Homes
Contact Detail:
Adullam Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income and Rent Arrears Recovery Officer in Congleton
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and think about how your skills in income management and debt recovery can contribute to their goals. Show them you're not just another candidate, but someone who truly aligns with their ethos.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to legal casework and tenancy enforcement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Adullam Homes.
We think you need these skills to ace Income and Rent Arrears Recovery Officer in Congleton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in income management and debt recovery. We want to see how your skills align with the role of Income and Rent Arrears Recovery Officer, so don’t hold back!
Showcase Your Interpersonal Skills: This role is all about supporting tenants and working collaboratively. Use your application to demonstrate your strong communication skills and any relevant experiences where you've successfully managed relationships or resolved conflicts.
Highlight Relevant Experience: If you’ve got experience in legal casework or tenancy enforcement, make sure to bring that to the forefront. We’re looking for someone who can navigate these areas effectively, so share specific examples in your application.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly and allows you to keep track of your application status. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Adullam Homes
✨Know Your Stuff
Make sure you understand the ins and outs of income and rent arrears recovery. Brush up on relevant laws, policies, and best practices. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Interpersonal Skills
This role requires strong interpersonal skills, so be ready to share examples of how you've effectively communicated with tenants or worked collaboratively with teams. Think of specific situations where you resolved conflicts or supported vulnerable individuals.
✨Prepare for Legal Scenarios
Since the job involves legal casework and tenancy enforcement, prepare for questions related to these areas. Familiarise yourself with common legal processes in housing and think about how you would handle various scenarios that may arise.
✨Align with Their Values
Adullam Homes is all about supporting vulnerable individuals and promoting a positive culture. Be prepared to discuss how your personal values align with their mission and how you can contribute to maintaining their ethos in your work.
