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- Tasks: Manage compliance and customer service while supporting vulnerable individuals.
- Company: Join Adullam Homes, a supportive housing association dedicated to helping people thrive.
- Benefits: Enjoy a competitive salary, generous leave, training opportunities, and wellbeing programmes.
- Why this job: Make a real impact in people's lives while working in a positive, inclusive culture.
- Qualifications: No specific qualifications required; just a passion for helping others and teamwork.
- Other info: This role is home-based or hybrid, perfect for flexible working.
The predicted salary is between 30000 - 42000 £ per year.
Compliance & Customer Service Assistant Manager
Location: Home Based / Hybrid
Salary: £30,000 per annum
Job title: Compliance & Customer Service Assistant Manager
A fulfilling and exciting opportunity available for a Compliance & Customer Service Assistant Manager to join our Association.
- Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
- We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Purpose of the role
- To assist in the management, monitoring and delivery of all aspects of property and regulatory compliance and its delivery, in accordance with Adullam Homes Housing Association Limited policies and procedures.
- The post will also provide direct support to the Asset Manager and will ensure all cyclical works are administered correctly and reported accordingly.
- The post will continually liaise with internal and external stakeholders to ensure a common group approach in the delivery of these activities.
- As a manager, you will be expected to contribute to the maintenance and development of the Associations values, culture and ethos.
- The post will provide a monitoring system to enable Adullam to achieve its environmental objectives with regard to energy performance.
Please see the job description for more information.
Adullam offers the following benefits:
- Salary £30,000 per annum dependent on experience for 37.5 hours per week,
- Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)
- Training and career advancement
- Discounted Goods and services
- Pension
- Access to Westfield Health and Westfield Rewards/Discounts
- Life Assurance (4x Basic annual salary from the start of employment)
- Multidimensional wellbeing programmes and family-friendly policies for staff
- Refer a friend policy
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities.We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.
Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to a Basic DBS, scrutiny of employment history and robust references checks.
Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.
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Locations
Compliance & Customer Service Assistant Manager employer: Adullam Homes
Contact Detail:
Adullam Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance & Customer Service Assistant Manager
✨Tip Number 1
Familiarise yourself with the specific compliance regulations and standards relevant to housing associations. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in compliance and customer service. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing teams and liaising with stakeholders. Highlighting your ability to foster collaboration will be key, as this role involves working closely with various parties.
✨Tip Number 4
Showcase your understanding of the values and ethos of Adullam Homes. Aligning your personal values with theirs during discussions can significantly enhance your candidacy for the position.
We think you need these skills to ace Compliance & Customer Service Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Compliance & Customer Service Assistant Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in compliance, customer service, or management roles. Use specific examples to demonstrate your ability to manage regulatory compliance and liaise with stakeholders effectively.
Showcase Your Values: Adullam Homes values a commitment to supporting vulnerable individuals. Make sure to express your passion for social impact and how your personal values align with the organisation's mission in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a compliance role.
How to prepare for a job interview at Adullam Homes
✨Understand the Organisation's Values
Before your interview, take some time to research Adullam Homes Housing Association. Familiarise yourself with their mission and values, especially their commitment to supporting vulnerable individuals. This will help you align your answers with their ethos during the interview.
✨Prepare for Compliance Questions
Given the nature of the role, expect questions related to property and regulatory compliance. Brush up on relevant regulations and be ready to discuss how you have managed compliance in previous roles. Use specific examples to demonstrate your experience.
✨Showcase Your Customer Service Skills
As a Compliance & Customer Service Assistant Manager, you'll need strong customer service skills. Prepare to discuss scenarios where you've successfully resolved customer issues or improved service delivery. Highlight your ability to liaise with both internal and external stakeholders.
✨Demonstrate Your Leadership Qualities
Since this is a managerial position, be prepared to talk about your leadership style and experiences. Share examples of how you've motivated a team, handled conflicts, or contributed to a positive workplace culture. This will show that you're ready to uphold the association's values.
