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- Tasks: Lead rent arrears recovery, manage complex debt cases, and support tenants with tailored advice.
- Company: Join Adullam Homes, a supportive housing association dedicated to helping vulnerable individuals.
- Benefits: Enjoy competitive salary, generous leave, training opportunities, and wellbeing programmes.
- Other info: Be part of a diverse team committed to social impact and community support.
- Why this job: Make a real difference in people's lives while developing your career in a meaningful role.
- Qualifications: Experience in debt recovery and strong interpersonal skills are essential.
A fulfilling and exciting opportunity available for an Income and Rent Arrears Recovery Officer to join our Association. The Income and Rent Arrears Recovery Officer will be based in our offices in Congleton.
Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Purpose of the role
To lead organisation-wide rent arrears recovery efforts, managing complex debt cases, supporting policy adherence, embedding social and financial support initiatives, and leveraging real-time data for proactive management. The role also supports asset management strategies, resolves long-standing aged debts, and works collaboratively across teams and external agencies to maximise income, reduce liabilities, and sustain tenancies. Furthermore, the role involves legal casework, tenancy enforcement and representing the organisation in court proceedings, ensuring compliance and effective tenancy management. The post holder will enable the delivery of tailored advice and support to our Tenants, Residents and Service Users (TRS) as well as training staff involved in tenancy enforcement activities. In summary, the post holder will combine technical expertise in legal matters relating to income management with strong interpersonal skills, debt recovery management and a commitment to organisational values, ensuring they can uphold compliance, support tenancy sustainment, and contribute positively to the organisation's mission. You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos.
Benefits:
- Salary £33,000 – £35,000 dependent on experience for 37.5 hours per week
- Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance – prorated for part-time employees)
- Training and career advancement
- Discounted Goods and services
- Group Personal Pension Plan
- Access to Thrive app
- Access to Westfield Health and Westfield Rewards/Discounts
- Access to Blue Light Card
- Life Assurance (4x Basic annual salary from the start of employment)
- Multidimensional wellbeing programmes and family-friendly policies for staff
- Refer a friend policy
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process. Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to a Basic DBS check, scrutiny of employment history and robust references checks. Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.
Income and Rent Arrears Recovery Officer in Eaton employer: Adullam Homes Housing Association
Contact Detail:
Adullam Homes Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income and Rent Arrears Recovery Officer in Eaton
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Adullam Homes and understanding their mission. Be ready to discuss how your skills in debt recovery and tenant support align with their values. Show them you’re not just looking for any job, but this job!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to legal casework and tenancy enforcement. We recommend doing mock interviews with friends or family to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Adullam Homes.
We think you need these skills to ace Income and Rent Arrears Recovery Officer in Eaton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income and Rent Arrears Recovery Officer role. Highlight your relevant experience in debt recovery and legal casework, as well as your interpersonal skills that align with our mission at Adullam.
Showcase Your Values: We want to see how you embody our values in your application. Share examples of how you've supported vulnerable individuals or contributed to a positive team culture in your previous roles. This will help us understand your fit within our organisation.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Income and Rent Arrears Recovery Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Adullam Homes Housing Association
✨Know Your Stuff
Make sure you understand the ins and outs of income and rent arrears recovery. Brush up on relevant laws, policies, and best practices. Being able to discuss these confidently will show that you're serious about the role.
✨Show Your People Skills
This role involves working closely with tenants and other teams, so be ready to demonstrate your interpersonal skills. Think of examples where you've successfully resolved conflicts or supported someone in need. It’s all about showing you can connect with people!
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations related to debt recovery and tenancy management. Practice how you would handle complex cases or legal proceedings. This will help you think on your feet during the interview.
✨Align with Their Values
Adullam Homes is all about supporting vulnerable individuals. Familiarise yourself with their mission and values, and be prepared to discuss how your personal values align with theirs. This shows you’re not just looking for a job, but you genuinely care about their cause.