At a Glance
- Tasks: Be the go-to person for housing support and ensure safety for residents.
- Company: Join Adullam Homes, a supportive organisation dedicated to helping vulnerable individuals.
- Benefits: Enjoy competitive salary, generous leave, training opportunities, and wellbeing programmes.
- Other info: Dynamic role with opportunities for growth and a commitment to diversity.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
A fulfilling and exciting opportunity available for a Concierge to join our Association. The Concierge will be based in our offices in Bolton.
Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Purpose of the role:
- To provide a point of contact for housing related support, including incident and emergency management covering unsociable hours (outside those of the core service delivery) and a site presence out of hours in our supported accommodation services ensuring the safety and security of the building and our tenants, residents and service users (TRS).
- To be responsible for safeguarding service users out of hours through awareness of escalation of concern process, reporting concerns to relevant agencies and recording information on systems and in staff communication books.
- To maintain health and safety of the service property during out of hours, by reporting any concerns around building safety and repairs in accordance with policy and procedure.
- You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos.
Adullam offers the following benefits:
- Salary £29,374.80 per annum dependent on experience for 42 hours per week on a Fixed-Term Contract until the end of June 2029.
- Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance – prorated for part-time employees).
- Training and career advancement.
- Discounted Goods and services.
- Group Personal Pension Plan.
- Access to Thrive app.
- Access to Medicash.
- Access to Blue Light Card.
- Life Assurance (4x Basic annual salary from the start of employment).
- Multidimensional wellbeing programmes and family-friendly policies for staff.
- Refer a friend policy.
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.
Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. As part of our commitment to safer recruitment, the successful candidate will be subject to an Enhanced DBS check, scrutiny of employment history, satisfactory pre-employment checks and robust references checks.
Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships. We reserve the right to close this vacancy early and/or make an appointment before the advertised closing date if a suitable candidate is identified.
Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services. Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training.
Concierge in Bolton employer: Adullam Homes Housing Association
Join our dedicated team in Sheffield as a Family Practitioner, where we prioritise a supportive and inclusive work culture that values your contributions. We offer competitive pay, ongoing training, and opportunities for professional growth, ensuring you can make a meaningful impact in the lives of adults with learning disabilities while enjoying a fulfilling career in a vibrant community.
Contact Details:
Adullam Homes Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adullam Homes Housing Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adullam Homes Housing Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adullam Homes Housing Association:Your cover letter is your chance to shine! Tell us why you want to work at Adullam Homes Housing Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adullam Homes Housing Association!
How to prepare for a job interview at Adullam Homes Housing Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
