At a Glance
- Tasks: Coordinate tenancy management and support services for vulnerable individuals.
- Company: Join Adullam Homes, a supportive housing association making a difference.
- Benefits: Enjoy competitive salary, generous leave, training, and wellbeing programmes.
- Other info: Inclusive workplace with strong values and commitment to safeguarding.
- Why this job: Make a real impact in people's lives while developing your career.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 26713 - 37400 £ per year.
A fulfilling and exciting opportunity available for a Service Coordinator to join our Association. The Service Coordinator will be based in our offices in Stoke.
Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Purpose of the role
This is a key post contributing to the delivery of Adullam's housing services to its residents. Working within Association's corporate aims and objectives you will deliver a customer focussed service.
- You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively.
- You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties.
- You will ensure supported accommodation is available for use, ensuring no vacant properties and void turnaround time is minimised.
- You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Adullam Residents.
- You will be expected to ensure your relationships with colleagues and external agencies are effective and professional and contribute to the Association's values, culture and ethos.
Adullam offers the following benefits:
- Salary £26,713.05 per annum dependent on experience for 37.5 hours per week,
- Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance – prorated for part-time employees)
- Training and career advancement
- Discounted Goods and services
- Group Personal Pension Plan
- Access to Thrive app
- Access to Westfield Health and Westfield Rewards/Discounts
- Access to Blue Light Card
- Life Assurance (4x Basic annual salary from the start of employment)
- Multidimensional wellbeing programmes and family-friendly policies for staff
- Refer a friend policy
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.
Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks.
Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.
Tenancy Sustainment Officer in Stoke-on-Trent employer: Adullam Homes Housing Association Ltd
Adullam Homes Housing Association Ltd is an exceptional employer, dedicated to fostering a supportive work environment for its staff. Located in Stoke-on-Trent, the company prioritises employee wellbeing through competitive benefits, comprehensive training opportunities, and a culture that values proactive engagement in crisis situations. Joining our team means being part of a mission-driven organisation that makes a meaningful impact on the lives of vulnerable individuals.
Contact Details:
Adullam Homes Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Adullam Homes and understanding their values and services. Tailor your answers to show how your skills align with their mission of supporting vulnerable individuals and households.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on common questions related to tenancy management and customer service to ensure you're ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Adullam Homes.
We think you need these skills to ace Tenancy Sustainment Officer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenancy Sustainment Officer role. Highlight your relevant experience in housing services and customer support, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s coordinating tenancy management or ensuring health and safety standards, we want to see how you can bring value to our team.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who can build effective relationships with colleagues and residents alike, so a friendly tone can go a long way!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and allows you to keep track of your progress. Plus, it’s super easy!
How to prepare for a job interview at Adullam Homes Housing Association Ltd
✨Know the Organisation Inside Out
Before your interview, take some time to research Adullam Homes Housing Association. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Tenancy Sustainment Officer, you'll likely face scenario-based questions during the interview. Think about past experiences where you've successfully managed tenancy issues or supported vulnerable individuals. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Teamwork Skills
This role requires effective collaboration with colleagues and external agencies. Be ready to discuss examples of how you've worked as part of a team in previous roles. Highlight your communication skills and how you contribute to a positive team environment.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones that demonstrate your interest in the role and the organisation. For example, you could ask about the challenges the team currently faces or how success is measured in this position.
