At a Glance
- Tasks: Lead rent arrears recovery, manage complex debt cases, and support tenants effectively.
- Company: Adullam Homes Housing Association Ltd, dedicated to supporting vulnerable individuals.
- Benefits: Competitive salary, generous leave, training opportunities, and wellbeing programmes.
- Other info: Inclusive workplace committed to diversity and safeguarding.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in debt recovery and strong interpersonal skills required.
The predicted salary is between 33000 - 35000 £ per year.
Location: Congleton
Salary: £33,000 – £35,000 per annum
Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, tailored support plans, training, education and employment opportunities to help people achieve stable lives and realise their full potential.
Purpose of the role
To lead organisation-wide rent arrears recovery efforts, manage complex debt cases, support policy adherence, embed social and financial support initiatives, and leverage real‑time data for proactive management. The role also supports asset‑management strategies, resolves long‑standing aged debts, and works collaboratively with teams and external agencies to maximise income, reduce liabilities and sustain tenancies.
Responsibilities
The role involves legal case work, tenancy enforcement, representing the organisation in court proceedings, ensuring compliance and managing tenancy effectively. The post holder will deliver tailored advice and support to Tenants, Residents and Service Users (TRS) and train staff involved in tenancy enforcement activities.
Key Qualifications
The successful candidate will combine technical expertise in legal matters related to income management with strong interpersonal skills, debt‑recovery experience and a commitment to organisational values, ensuring compliance, tenancy sustainment and a positive contribution to the mission of the association.
Benefits
- Salary £33,000 – £35,000 dependent on experience for 37.5 hours per week
- Competitive annual leave (25 days plus bank holidays, with an additional 2 days awarded annually for full attendance – prorated for part-time employees)
- Training and career advancement
- Discounted goods and services
- Group Personal Pension Plan
- Access to Thrive app
- Access to Westfield Health and Westfield Rewards/Discounts
- Access to Blue Light Card
- Life Assurance (4x basic annual salary from the start of employment)
- Multidimensional wellbeing programmes and family‑friendly policies for staff
Additional Information
We are committed to encouraging applicants from all cultures, backgrounds and identities, and to treating staff fairly and with respect, irrespective of disability or other protected characteristics. The successful candidate will be subject to a Basic DBS check, scrutiny of employment history and robust references checks. Applicants must be authorised to work in the UK; we do not provide visa sponsorship. Adullam Homes Housing Association Ltd is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services, and all staff, volunteers and workers are expected to share this commitment.
Income and Rent Arrears Recovery Officer in Congleton employer: Adullam Homes Housing Association Ltd
Adullam Homes Housing Association Ltd is an exceptional employer located in Congleton, dedicated to supporting vulnerable individuals and households. With a strong focus on employee wellbeing, we offer competitive salaries, generous annual leave, and comprehensive training and career advancement opportunities, all within a collaborative and inclusive work culture that values diversity and respect. Join us to make a meaningful impact while enjoying unique benefits such as access to health and wellness programmes, and a supportive environment that fosters personal and professional growth.
Contact Details:
Adullam Homes Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income and Rent Arrears Recovery Officer in Congleton
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Adullam Homes and understanding their mission. Be ready to discuss how your skills in debt recovery and tenant support align with their values. Show them you’re not just looking for any job, but this job!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to legal case work and tenancy enforcement. We recommend doing mock interviews with friends or family to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Adullam Homes.
We think you need these skills to ace Income and Rent Arrears Recovery Officer in Congleton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in debt recovery and legal case work. We want to see how your skills align with the role of Income and Rent Arrears Recovery Officer!
Showcase Your Interpersonal Skills:Since this role involves working closely with tenants and external agencies, let us know about your strong communication and relationship-building skills. Share examples that demonstrate your ability to support and advise others.
Highlight Relevant Experience:Don’t forget to mention any previous roles or projects where you managed complex debt cases or enforced tenancy agreements. We love seeing real-life examples of how you've tackled similar challenges!
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Adullam Homes Housing Association Ltd
✨Know Your Stuff
Make sure you brush up on the legal aspects of income management and debt recovery. Familiarise yourself with relevant laws and policies that affect tenancy enforcement, as this will show your technical expertise during the interview.
✨Showcase Your Interpersonal Skills
Since the role involves working closely with tenants and external agencies, be prepared to discuss your experience in managing complex relationships. Share specific examples of how you've successfully communicated and resolved issues in the past.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to tackle long-standing debts or complex cases. Be ready to explain your approach to resolving these issues and how you used data to inform your decisions, as this aligns with the proactive management aspect of the role.
✨Align with Their Values
Adullam Homes is all about supporting vulnerable individuals. Make sure you convey your commitment to their mission and values during the interview. Share any relevant experiences that highlight your dedication to social support and community welfare.
