Concierge Team Leader in Radcliffe

The main purpose of this role is to lead the team who provide the housing management support to people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping. You will ensure that the concierge team provide a proactive point of contact for service users who may require support 24 hours a day or in an emergency or crisis situation.

Responsibilities

• The role is full time of an average of 40 hours per week. The shift pattern is flexible to give you the ability to interact with your team who work outside of "normal working hours" (nights and weekends).
• You will be autonomous in your management of your own working time and rota to ensure the needs of your team are met and services have the staffing requirements expected that contribute to the staffing of a 24-hours-a-day service.
• You will ensure a good standard of professional service is given to tenants, residents, and service users (TRS) and that you and your team work within the Association's Policies and Procedures.
• As a senior member of staff you will be expected to ensure effective working relationships with colleagues and contribute to the maintenance and development of the Associations values, culture and ethos.

We are looking for a Team Leader with:

• Experience of managing staff that work remotely across site and across varying rotas.
• An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages.
• A flexible, resilient, thoughtful, therapeutic approach to working with people.
• An organised person who can multitask.
• Skills in recording and reporting via an online Customer Relationship Management system.
• A working knowledge of Health and Safety in the workplace, implications for staff and residents.
• Experience in using CRM systems to audit performance and report key performance indicators to line managers.
• Experience of working within safeguarding policies and procedures and of identifying, monitoring, and reporting safeguarding concerns.
• An ability to demonstrate our values and behaviours and work within our Christian ethos.

Additional information

Although lived experience is not essential, it is welcomed as part of our workforce. Adullam understands that lived experience means people have valuable, direct knowledge of how it feels to be in receipt of support services, and what needs to change for the better.

Our offer to you:

We are a friendly, people-focused organisation making sure to prioritise and take care of the overall wellbeing of our staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth.

Adullam Homes Housing Association Ltd is a Community Benefit Society, an Association created to support vulnerable individuals and households. This role is salaried at £28,704.00 per annum for 40 hours per week dependent on experience and skill set evidenced at interview.

In addition to your salary, we also have a list of generous benefits and initiatives that will help support you and your family, both in and outside the workplace:

• 25 days annual leave - increasing to 30 days with service, plus Bank Holidays.
• Two extra days leave for no unplanned absences each calendar year.
• Westfield Health Plan.
• Westfield Rewards / Discounts.
• Pension Plan.
• Death in Service benefit.
• Multidimensional wellbeing programmes and family friendly policies for staff.

Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential. We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced DBS check, scrutiny of employment history and robust references checks. Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.