At a Glance
- Tasks: Lead a dynamic team to enhance client experiences and drive customer success.
- Company: Join Nasdaq, a global leader in financial services with a commitment to innovation.
- Benefits: Enjoy competitive salary, bonuses, equity grants, and flexible work options.
- Other info: Embrace a culture of inclusivity and continuous learning in a modern work environment.
- Why this job: Make a real impact in the financial world while developing your leadership skills.
- Qualifications: 5+ years in financial services with strong leadership and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Nasdaq calculates thousands of indexes that are utilized across numerous investment vehicles globally, including our flagship Nasdaq-100, thematic exposures, quantitative strategies, ESG, and nascent markets.
Our Index Client Services team supports market participants around the world and is the first point of contact for our valued clients. We are dedicated to delivering exceptional service and strive to continually develop and improve the client experience, setting our products and services apart in the market.
The Index Client Services Manager is responsible for customer retention, adoption, and satisfaction across the Americas region. This role requires exceptional leadership, communication, and problem-solving skills to motivate, develop, recruit and retain employees while rewarding and cultivating a culture of high performance. Through the day-to-day leadership and development of the regional Client Services team, the Index Client Services Manager will implement organization strategies, effectively direct and manage resources, and partner across the organization to achieve success.
What You Will Do:
- Manage, coach and mentor a team of Index Client Services Analysts
- Develop and implement customer success strategies, processes, and best practices to enhance customer experience
- Collaborate with cross-functional teams (including Sales, Operations, Product, etc) to ensure seamless customer onboarding, ongoing support, and incident management
- Monitor and analyze customer health metrics to identify areas for improvement and proactively address potential issues
- Identify opportunities for upselling and cross-selling by understanding customer needs and pain points
- Manage resources and priorities to meet operational needs and take accountability for performance
- Support design, development, testing, and deployment of new functionality, as needed
What We Expect:
- Bachelor’s degree, preferably in Business, Economics, Finance, or related field
- An understanding of financial products, Indexes and ETFs
- At least 5 years of experience working in the financial services industry
- Experience in a customer success or account management leadership role
- Ability to lead and motivate teams, fostering a collaborative and customer-centric culture
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels
What Would Be Helpful:
- Experience leading a Client Services team
- Knowledge and understanding of equity indices and financial data
- High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Salesforce or related tool
- Proficiency with Jira, Sharepoint, Confluence, or related tools
- Knowledge of and experience deploying customer success best practices, methodologies, and tools
- Strong problem-solving, analytical, and decision-making skills
- Proficiency in data analysis and reporting, with the ability to derive insights from customer data
- Proficiency with data visualization tools (PowerBI, Tableau, etc)
What We Offer:
We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work. Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:
- Competitive base salary
- Annual bonus
- Annual equity grant
- Employee Stock Purchase Plan offering discounted company shares
- Pension matching
- 28 paid vacation days
- 6 additional days off per year
- Work from (almost) anywhere – up to 20 days/year
- Paid time off to volunteer
- Health insurance
- Dental insurance
- Gym allowance
- 24/7 mental health support for you and your family
- Global mentoring program
- Unlimited access to e-learning platforms
- Hybrid work setup
- Modern and comfortable work environment with fresh fruit, snacks, and weekly Fika
Learn more on our Nasdaq Benefits & Rewards Career Page.
Come as You Are:
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
Index Client Services Manager in London employer: ADTM Adenza Technology de Mexico S de RL de CV
At Nasdaq, we pride ourselves on being an exceptional employer that champions a culture of high performance and inclusivity. Our Index Client Services Manager role offers not only competitive compensation and comprehensive benefits, including generous vacation days and a hybrid work setup, but also unparalleled opportunities for professional growth and development within a supportive team environment. Join us in a modern workspace where your contributions are valued, and you can make a meaningful impact on our clients' success across the Americas.
Contact Details:
ADTM Adenza Technology de Mexico S de RL de CV Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Index Client Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nasdaq on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Nasdaq's products and services, especially their indexes. Show them you’re not just another candidate but someone who’s genuinely interested in what they do.
✨Tip Number 3
Practice your leadership stories! Since the role involves managing a team, be ready to share examples of how you've motivated and developed others. Use the STAR method to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows you’re keen on the role and appreciate their time.
We think you need these skills to ace Index Client Services Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Index Client Services Manager role. Highlight your experience in customer success and leadership, and don’t forget to sprinkle in some relevant financial services jargon to show you know your stuff!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client services and how your skills align with our mission at Nasdaq. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ADTM Adenza Technology de Mexico S de RL de CV
✨Know Your Numbers
As an Index Client Services Manager, you'll need to demonstrate your understanding of financial products and indices. Brush up on key metrics and trends in the industry, and be ready to discuss how you've used data to drive customer success in previous roles.
✨Showcase Your Leadership Style
This role requires exceptional leadership skills, so think about examples that highlight your ability to motivate and develop a team. Prepare to share specific instances where you’ve successfully led a team through challenges or implemented new strategies that improved performance.
✨Understand Customer Needs
Be prepared to discuss how you identify customer pain points and develop strategies to enhance their experience. Think of examples where you've successfully upsold or cross-sold services by truly understanding what the client needed.
✨Collaborate Like a Pro
Collaboration is key in this role, so come ready to talk about your experience working with cross-functional teams. Highlight any successful projects where you partnered with sales, operations, or product teams to improve customer onboarding or support.
