Our Mission
Join us in shaping the future of paid search intelligence. Why Join Us? Adthena is your answer. Here's what we offer: Key Information
Reporting to: Senior Manager, Customer Success
Location: Remote (UK or EU) OR London (Hybrid 2 days/week)
Interviews: 4 Stages
Start Date: ASAP
About the Customer Success team…
What you'll do at Adthena
Your first 18 months
First 30 days — Get up to speed on the product, the business, and the tools and processes that'll set you up for success.
By 60 days — Start building relationships. You'll arrange calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients. These are added in blocks — eventually you'll manage up to 30 clients, depending on size.
By 90 days — Alongside your Account Manager, you'll have conducted Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships. Day-to-day, you'll be driving engagement through monthly check-ins and contributing to Quarterly Business Reviews — co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way. You'll act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership.
By 12 months — You'll have delivered an exceptional client experience, targeting 90%+ gross revenue retention. You'll have proved value on existing subscriptions and scoped out upsell opportunities for Account Management.
By 18 months — You'll have a proven track record as an Adthena CSM, with a clear path ahead — whether that's growing as an individual contributor or stepping into management.
Required Experience Our Core Values
Get Shit Done: We're big on taking action, owning our challenges, and finding solutions.
Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success.
Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team.
Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do.
Meet your teammates
Simon Koehli
Director, Customer Success - EMEA
Stephanie Richardson
Senior Manager, Customer Success - EMEA
Remote customer success manager - french speaker in Whitstable employer: Adthena
Adthena is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including access to cutting-edge training and mentorship programmes, all while being part of a forward-thinking team dedicated to achieving full-cycle ROI wins. With a focus on high-velocity cycles and a supportive environment, Adthena empowers its employees to excel in their roles and make a meaningful impact in the AdTech industry.
