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For Companies At a Glance
- Tasks: Manage client relationships and drive success with Google Ads and PPC strategies.
- Company: Join Adthena, an award-winning search intelligence platform with a strong culture.
- Benefits: Enjoy remote work, trust-based vacation, and comprehensive health support.
- Why this job: Make a real impact in digital marketing while growing your career in a dynamic environment.
- Qualifications: 2+ years in Google Ads management and strong client-facing skills required.
- Other info: Be part of a team that values autonomy, growth, and making a difference.
The predicted salary is between 36000 - 60000 £ per year.
Join us in shaping the future of paid search intelligence. Adthena is an award‑winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition.
Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. Ready to make an impact in an industry‑leading company? Let’s do it together.
In 2024, Adthena continued its winning streak, earning 9 major search industry awards. Highlights include Best AI Search Software Solution at the Global Search Awards, Best Use of AI for Data at the US Search Awards, and Best PPC Management Software Suite at the UK Search Awards.
Why Join Us?
- We’re beyond early stage chaos, offering stability.
- We’re smaller than large‑scale enterprises, offering more autonomy, less red tape, and accelerated growth.
Here’s what we offer:
- Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
- Award‑Winning Product: US 2023 Search Awards for "Best Search Tool."
- Trust‑Based Vacation: Take as much time off as you need, when you need it.
- Remote‑First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
- Flexible Work: Work how and where you do your best, with full autonomy over your day.
- Career Growth: Bespoke training and career development via "Sherpa plans" to guide your growth.
- Private Medical Insurance: Fully covered health care.
- Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’.
- Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
- Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
- Home Office Stipend: $200 for your ideal remote setup.
- Swag Welcome Gift: $70 credit to grab some merch.
- Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet‑ups.
- Volunteer Days: Make a difference with paid volunteer time each quarter.
About the Role
Reporting to: Stephanie Richardson, Senior Manager of Customer Success
Location: London Office (Hybrid 1‑2 days/week)
Interviews: 3 stages, totalling around 2‑2.5 hours
Start Date: ASAP
About your Team
Adthena is a ‘Customer Value’ oriented business. The Customer team is critical to our success, partnering closely with Sales and Marketing to align business goals.
What you’ll do at Adthena
Responsibilities
- During the first 30 days: Learn about the product, the business, the tools we use, and the processes to set you up for success.
- After 60 days: Arrange calls and face‑to‑face meetings with key stakeholders on a pre‑assigned green client list; manage up to 30 clients.
- Moving forward: Drive engagement via monthly catch‑ups and contribute to Quarterly Business Reviews.
- Co‑own success plans with clients, guiding them through milestones to achieve value and capturing outcomes.
- Act as a trusted advisor, delivering strategic insights and best practices where necessary.
- Be the voice of the customer, providing feedback internally to product and management.
- After 90 days: Conduct Business Reviews with senior stakeholders for each client, fostering a high client Health Score and building referable relationships.
- After 12 months: Deliver an exceptional client experience, leading to 90%+ gross revenue retention.
- Provide value on current subscriptions and scope out potential upsell opportunities.
- After 18 months: Establish a proven track record as an Adthena CSM, opening opportunities as an individual contributor or in a management path.
Who we look for
Research shows men apply if they meet ~60% of the criteria, while women and underrepresented groups apply only if they meet all requirements. If you have the skills but don’t meet every requirement, reach out – we’d love to explore how you could be a great fit!
Required Experience
- Minimum 2+ years managing Google Ads/search accounts for clients.
- Good understanding of the Digital Marketing landscape, PPC, and the Search ecosystem.
- Experience in client‑facing or client services roles with strong stakeholder skills up to C‑level.
- Strong analytical skills (Looker, Tableau or similar data visualisation tools).
- Customer‑centric approach focused on delivering value.
Desired Experience
- SaaS, AdTech/MarTech or Media Agency background.
Our Core Values
- Get Shit Done: Taking action, owning challenges, and finding solutions.
- Freedom with Responsibility: Taking charge of results to recognition, setting ourselves up for personal success.
- Deliver Remarkable Quality: Exceeding expectations and doing best work as individuals and as a team.
- Smart & Always Improving: Expanding knowledge daily and becoming better at what we do.
Meet your teammates
Director, Customer Success - EMEA
Senior Manager, Customer Success - EMEA
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Advertising and Marketing
Industries: Advertising Services, Software Development, and Marketing Services
Customer Success Manager (Paid Search, PPC, Google Ads) in London employer: Adthena
Contact Detail:
Adthena Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Paid Search, PPC, Google Ads) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Adthena on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Adthena's products and recent achievements. Knowing their award-winning solutions will show you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with Google Ads and PPC aligns with what Adthena is looking for. Tailor your examples to highlight your customer-centric approach and analytical skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Manager (Paid Search, PPC, Google Ads) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with Google Ads and PPC, and show us how you can bring value to our team at Adthena.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s managing client accounts or delivering strategic insights, we want to see how you’ve made an impact.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our culture, so don’t be afraid to show us who you are and what makes you passionate about customer success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Adthena
✨Know Your Stuff
Before the interview, dive deep into Adthena's products and services. Familiarise yourself with their Whole Market View, Smart Monitor, and Local View solutions. This will not only show your genuine interest but also help you discuss how your experience with Google Ads and PPC can add value to their offerings.
✨Showcase Your Client Success Stories
Prepare specific examples of how you've successfully managed Google Ads accounts in the past. Highlight your analytical skills and how you've used data visualisation tools like Looker or Tableau to drive results. This will demonstrate your customer-centric approach and ability to deliver remarkable quality.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured at Adthena. This shows that you're not just interested in the role, but also in how you can fit into their strong culture and contribute to their mission.
✨Emphasise Your Adaptability
Adthena values autonomy and flexibility, so be ready to discuss how you've thrived in remote or hybrid work environments. Share examples of how you've taken responsibility for your results and adapted to changing circumstances, aligning with their core values of 'Freedom with Responsibility' and 'Get Shit Done'.
