At a Glance
- Tasks: Be the go-to partner for clients, driving success through onboarding and tailored solutions.
- Company: Join an award-winning search intelligence platform with a strong culture.
- Benefits: Enjoy flexible work, trust-based vacation, and comprehensive health support.
- Other info: Remote-first environment with excellent career growth opportunities and a supportive team.
- Why this job: Make a real impact while working with innovative technology and diverse clients.
- Qualifications: Fluent in French and English, with experience in customer success or account management.
The predicted salary is between 60000 - 70000 £ per year.
Job Overview
Adthena is an award‑winning search intelligence platform powered by patented AI technology.
We help brands, marketers, and agencies dominate the paid search market.
We are seeking a French‑Speaking Customer Success Manager to partner with a portfolio of French and UK clients.
- Key Information
- Reporting to: Senior Manager, Customer Success
- Location: Remote (UK or EU) OR London (Hybrid 2 days/week)
- Interviews: 4 Stages
- Start Date: ASAP
- What you’ll do
As a French‑Speaking Customer Success Manager, you will be the go‑to partner for clients, driving adoption through onboarding, best‑practice guidance, and bespoke solutions.
Native French is essential, with strong written and spoken English.
- First 18 months
- First 30 days – Get up to speed on product, business, tools, and processes.
- By 60 days – Build relationships, arrange calls, and manage a pre‑assigned book of “green” clients (up to 30).
- By 90 days – Conduct Business Reviews with senior stakeholders, drive engagement via monthly check‑ins, co‑own success plans, and capture outcomes.
- By 12 months – Deliver an exceptional client experience with 90%+ gross revenue retention and scope upsell opportunities.
- By 18 months – Proven track record as an Adthena CSM, with a clear path for growth.
- Required Experience
- Native French speaker with strong written and spoken English
- At least 2 years in a client‑facing Customer Success, Account Management, or Client Services role
- Strong stakeholder management skills, comfortable engaging up to C‑level
- Solid understanding of the digital marketing landscape, including paid search
- Strong analytical skills – confident working with data and translating it into actionable insights
- Customer‑centric mindset focused on delivering value and driving outcomes
- Saa S background is a plus
- Core Values
- Get Shit Done: We take action, own challenges, and find solutions.
- Freedom with Responsibility: We take charge of results and recognize our hustle.
- Deliver Remarkable Quality: We exceed expectations and aim to do our best work.
- Smart & Always Improving: We expand our knowledge and become better at what we do.
Benefits
- Strong Culture: 93% approval rating, e NPS 27.
- Award‑Winning Product: 2025 US Search Award for Best AI Search Software Innovation.
- Trust‑Based Vacation: Take time off as needed.
- Remote‑First: 52% remote, others hybrid at London, Austin, Sydney hubs.
- Flexible Work: Full autonomy over day.
- Career Growth: Bespoke training and career development via “Sherpa plans.”
- Private Medical Insurance: Fully covered health care.
- Mental Health Support: EAP with 24/7 counselling and Head Space.
- Family Care Package: Up to 6 months paid maternity leave, 2 months paternity leave.
- Pension & 401(k): Competitive UK/US/AUS schemes from day one.
- Home Office Stipend: $200 for ideal remote set‑up.
- Swag Welcome Gift: $70 credit for merch.
- #J-18808-Ljbffr
Customer Success Manager - French Speaker in London employer: Adthena
Adthena is an exceptional employer that combines the stability of an established company with the dynamic environment of a scaling tech organisation. With a strong culture reflected in a 93% approval rating, flexible remote work options, and a commitment to employee growth through bespoke training plans, Adthena offers a supportive and empowering workplace. Employees enjoy unique benefits such as trust-based vacation, comprehensive health coverage, and a family care package, making it an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - French Speaker in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adthena. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adthena before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - French Speaker in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adthena:Your cover letter is your chance to shine! Tell us why you want to work at Adthena specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adthena!
How to prepare for a job interview at Adthena
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
