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For Companies At a Glance
- Tasks: Lead customer onboarding and training to ensure clients achieve quick success with our platform.
- Company: Join Adthena, a cutting-edge search intelligence platform trusted by global brands.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic tech environment while shaping customer experiences.
- Qualifications: 2+ years in customer success or training, with a solid understanding of paid search.
- Other info: Collaborate with a passionate team and contribute to innovative solutions.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join us in shaping the future of paid search intelligence. Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition. Trusted by global brands like Citibank, L'Oréal, and Volvo, we’ve been redefining search intelligence since 2012.
Why Join Us
We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer. We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth.
About The Role
Reporting to: Stefan Potgieter, Global VP of Customer
Location: UK or EU Remote
Interviews: 3 Stages
Start Date: ASAP
What You’ll Do At Adthena
As a Customer Enablement Manager, you’ll own the end-to-end onboarding and customer training experience, ensuring every customer reaches first value quickly and consistently. You will build scalable, repeatable enablement programs that reduce manual effort for Customer Success Managers and help customers become confident, self-sufficient users of Adthena. This role exists to remove onboarding, training, and enablement delivery load from CSMs by standardising, scaling, and systematising these activities.
Responsibilities
- Deliver a world-class onboarding experience that accelerates time to value
- Partner closely with the Customer Success Manager, who remains the primary relationship owner for the customer
- Own the onboarding motion end-to-end, including design, structure, configuration, and enablement delivery
- Configure and set up customer accounts in the background using best-practice workflows
- Own the "default onboarding configuration" and ensure every customer starts in a consistent, opinionated account state
- Provide the CSM with onboarding assets, checklists, timelines, and configuration outputs
- Support the CSM in tailoring onboarding plans to customer goals while maintaining a consistent structure
- Ensure technical and workflow setup is complete ahead of any customer sessions
- Monitor onboarding progress, flag risks early, and collaborate with the CSM to remove blockers
- Maintain clear internal documentation so the CSM always knows the onboarding status and next steps
- Ensure accounts are fully onboarded, configured, and trained before being handed over into steady-state CS ownership
- Build and deliver high-impact training that drives adoption
- Design and run live customer training sessions
- Create structured learning content, including guides, videos, and templates
- Work with Product Marketing to ensure training is aligned with product positioning
- Provide refresher training sessions and capability building for existing customers
- Translate complex workflows into simple, actionable steps
- Design training that encourages self-service and reduces dependency on CSM-led walkthroughs
- Create scalable enablement programs that reduce manual effort and improve consistency
- Develop repeatable onboarding templates, scripts, and assets
- Automate or streamline repeats, such as onboarding emails, checklists, and videos
- Maintain a central knowledge base with easy-to-follow documentation
- Partner with CS Ops to introduce scalable tools, nudges, and playbooks
- Measure and improve program effectiveness (completion rates, adoption metrics)
- Explicitly track and demonstrate a reduction in CSM onboarding and training time per account
- Partner with Customer Success, Product, and Marketing to keep training relevant and impactful
- Collaborate with Product to stay ahead of feature releases
- Update onboarding and training materials to reflect new capabilities
- Join customer calls selectively to understand real workflows and pain points
- Ensure customer education aligns with go-to-market messaging
- Surface product feedback patterns from training interactions
- Act as a feedback loop between customers, CS, and Product on onboarding effectiveness
- Own enablement standards and clarity across Customer Success
- Define and document the "standard way" onboarding and enablement should be delivered
- Enable CSMs internally on onboarding expectations, flows, and handoff points
- Maintain clean, accurate, and up-to-date documentation
- Own the lifecycle of enablement content, including updates, versioning, and retirement of outdated materials
- Ensure every training interaction includes clear next steps and accountability
Who We Look For
Research shows men apply if they meet ~60% of the criteria, while women and underrepresented groups apply only if you meet all requirements. If you have the skills but don’t meet every requirement, reach out – we’d love to explore how you could be a great fit!
Required Experience
- 2+ years in Customer Success, Customer Training, Customer Onboarding, Professional Services, or Customer Enablement
- Sound understanding of core Paid Search concepts and Google Ads
- Ability to explain how Adthena’s data fits into real paid search workflows
- Familiar with how advertisers use competitive intelligence to optimise performance
- Proven experience running live sessions, workshops, or training with excellent clarity and structure
- Strong organisational skills with experience managing multiple customers or projects simultaneously
- Ability to create guides, slides, checklists, and videos that simplify complex ideas
Nice To Have
- Experience with tools like Synthesia and Planhat
Our Core Values
- Get Shit Done: We’re action-oriented, take ownership, and solve challenges.
- Freedom with Responsibility: We take charge of results and are rewarded for impact.
- Deliver Remarkable Quality: We aim to exceed expectations in our work.
- Smart & Always Improving: We strive to expand our knowledge daily.
Meet Your Teammates
You’ll work closely with: Stefan Potgieter, Global VP of Customer
Customer Enablement Manager in London employer: Adthena
Contact Detail:
Adthena Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enablement Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Enablement Manager. Highlight your experience in onboarding and training, and how you can help customers succeed.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Customer Enablement Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer success and onboarding. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Include specific examples of how you've successfully managed customer training or onboarding in the past. We want to see how you can bring value to our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Adthena
✨Know Your Stuff
Make sure you have a solid understanding of paid search concepts and how Adthena's data fits into real workflows. Brush up on Google Ads and be ready to discuss how competitive intelligence can optimise performance. This will show that you're not just familiar with the industry but also genuinely interested in the role.
✨Showcase Your Training Skills
Since the role involves delivering high-impact training, prepare to share examples of your previous training sessions or workshops. Highlight your ability to simplify complex ideas into actionable steps. If you have experience with tools like Synthesia, mention it as it could give you an edge!
✨Be Organised
Demonstrate your organisational skills by discussing how you've managed multiple projects or customers simultaneously. Bring along any templates, guides, or checklists you've created in the past to showcase your ability to create structured learning content.
✨Engage with the Team
Remember, this role is about collaboration. Be prepared to discuss how you've partnered with other teams in the past, such as Customer Success or Product Marketing. Show that you understand the importance of teamwork in delivering a consistent onboarding experience.
