Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts, ensuring satisfaction and driving growth through strategic relationships.
- Company: Join Adthena, an award-winning search intelligence platform with a strong culture.
- Benefits: Enjoy remote work, trust-based vacation, and comprehensive health support.
- Why this job: Make a real impact in a dynamic tech environment while growing your career.
- Qualifications: 2-5 years in Account Management or Sales, strong communication and negotiation skills.
- Other info: Collaborative team culture with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Our Mission
Join us in shaping the future of paid search intelligence. Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition.
Trusted by global brands like Citibank, L'Oréal, and Volvo, and backed by Updata Partners, we've been redefining search intelligence since 2012. In 2025, Adthena continued its winning streak, earning 8 major search industry awards. Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards.
Why Join Us?
We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If you've been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer. We're smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth.
- Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
- Award-Winning Product: Best AI Search Software Solution, Global Search Award 2024.
- Trust-Based Vacation: Take as much time off as you need, when you need it.
- Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
- Flexible Work: Work how and where you do your best, with full autonomy over your day.
- Career Growth: Bespoke training and career development via "Sherpa plans" to guide your growth.
- Private Medical Insurance: Fully covered health care.
- Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to 'healthier living' services such as 'HeadSpace'.
- Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
- Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
- Home Office Stipend: $200 for your ideal remote setup.
- Swag Welcome Gift: $50 credit to grab some merch.
- Birthday Day Off: Celebrate your special day.
- Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet-ups.
- Volunteer Days: Make a difference with paid volunteer time each quarter.
About the Role
Reporting to: Anna Dutton, Director of Account Management EMEA. Location: Reporting to our London Office (Hybrid 1-2 days/week). Interviews: 4 stages, totalling around 2.5 hours. Start Date: ASAP.
About your Team
Adthena is a 'Customer Value' oriented business. As such, the Customer team is critical to our success. In our London office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients. We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment.
What you'll do at Adthena
Working as part of a dedicated team focused on customer retention, growth and risk management, you will operate with autonomy while feeding back & being supported by the Director of Account Management. As Account Manager, your objective is to strategically manage your book of business, working collaboratively with Customer Success Managers to avoid churn risk to ensure positive customer health and account expansion. Being part of the Customer function, you will have the opportunity to earn through upsell and retention performance. Focus on your allocated clients to capitalise on these opportunities as they arise.
- Ownership of small and medium customers, totalling £1 million in ARR.
- Deliver retention in excess of 90% each financial quarter for renewing clients in your allocated book of business customers.
- Working across various verticals, with both clients direct and agencies at several levels (including C suite) to understand both overt and discreet needs.
- An ability to foster and build strategic relationships to understand and record Adthena's impact on outcomes and results. To ensure ongoing satisfaction to aid in the renewal of engagements.
- Work closely with internal stakeholders (CS, Product, Finance) on renewal strategy.
- Build relationships with senior and economic stakeholders.
- Identify risks and opportunities for customers.
- Create and execute recovery plans for clients who are deemed at risk.
- Produce and present business reviews.
- Plan and execute strategic growth plans for existing client base.
- Negotiate commercials and terms of engagement.
- Monitor client health and forecast retention rates.
- Ensuring client awareness of product innovations and services available.
Who we look for
Research shows men apply if they meet ~60% of the criteria, while women and underrepresented groups apply only if they meet all requirements. If you have the skills but don’t meet every requirement, reach out – we’d love to explore how you could be a great fit.
Required Experience:
- 2 - 5 years of experience in an Account Management/ Sales or equivalent role.
- Strong commercial understanding, negotiation and objection handling skills.
- Proven ability to hit upsell / retention KPI's and nurture Customers long term.
- Confident communication skills, both verbal and written.
- Ability to engage with senior stakeholders, including C - Level.
- Ability to think on their feet, problem solve creatively and build compelling business cases.
- Strong fact-finding, active listening and discovery skills.
- Attention to detail with a sense of urgency and accountability.
- CRM management.
- Experience working across a large and varied portfolio of clients.
- Previous experience in relationship management.
- Management of renewal cycle and commercial negotiations.
- Comfortable working with data, with the ability to identify trends and make insight-driven recommendations.
Bonus Points If You Have:
- Understanding of search marketing.
- Experience in an Online, SaaS, Agency or Technology organisation.
Our Core Values
All Adthenians are expected to align closely with our 'Core Values'. What it means...
- Get Shit Done: We're big on taking action, owning our challenges, and finding solutions.
- Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success.
- Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team.
- Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do.
Meet your teammates
You’ll work closely with: Anna Dutton, Director of Account Management, EMEA.
Account Manager in London employer: Adthena
Contact Detail:
Adthena Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn, especially those in Account Management. Ask them about their experiences at Adthena and any tips they might have for the interview process.
✨Tip Number 2
Prepare for your interviews by understanding Adthena's products inside out. Familiarise yourself with their Whole Market View and Smart Monitor solutions so you can discuss how you’d leverage these tools to drive client success.
✨Tip Number 3
Showcase your relationship-building skills during interviews. Be ready to share examples of how you've nurtured client relationships and turned challenges into opportunities—this is key for an Account Manager role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Adthena team.
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your relevant experience in account management and how it aligns with our mission at Adthena. We want to see how you can contribute to our success!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've hit upsell or retention KPIs in the past. We love numbers, so if you can quantify your success, even better!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our culture and values. Share your passion for customer success and how you’ve built relationships in previous roles. We want to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Adthena
✨Know Your Stuff
Before the interview, dive deep into Adthena's products and services. Understand how their AI technology works and how it benefits clients. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Relationship Skills
As an Account Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your negotiation skills and how you've handled objections to demonstrate your ability to nurture long-term partnerships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to think on your feet or create recovery plans for at-risk clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Align with Core Values
Familiarise yourself with Adthena's core values. Be ready to discuss how your personal values align with theirs, especially around taking responsibility and delivering quality. This will show that you're not just a fit for the role, but also for the company culture.