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For Companies At a Glance
- Tasks: Manage client relationships and drive success in paid search campaigns.
- Company: Join Adthena, an award-winning search intelligence platform with a vibrant culture.
- Benefits: Enjoy flexible work, trust-based vacation, and comprehensive health support.
- Why this job: Make a real impact in digital marketing with innovative tools and a supportive team.
- Qualifications: 2+ years in Google Ads management and strong client-facing skills required.
- Other info: Experience rapid career growth in a dynamic, remote-first environment.
The predicted salary is between 28800 - 43200 £ per year.
Join us in shaping the future of paid search intelligence. Adthena is an award‑winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition.
Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. Ready to make an impact in an industry‑leading company? Let’s do it together.
In 2024, Adthena continued its winning streak, earning 9 major search industry awards. Highlights include Best AI Search Software Solution at the Global Search Awards, Best Use of AI for Data at the US Search Awards, and Best PPC Management Software Suite at the UK Search Awards.
Why Join Us?
- Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
- Award‑Winning Product: US 2023 Search Awards for "Best Search Tool."
- Trust‑Based Vacation: Take as much time off as you need, when you need it.
- Remote‑First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
- Flexible Work: Work how and where you do your best, with full autonomy over your day.
- Career Growth: Bespoke training and career development via "Sherpa plans" to guide your growth.
- Private Medical Insurance: Fully covered health care.
- Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’.
- Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
- Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
- Home Office Stipend: $200 for your ideal remote setup.
- Swag Welcome Gift: $70 credit to grab some merch.
- Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet‑ups.
- Volunteer Days: Make a difference with paid volunteer time each quarter.
About the Role
Reporting to: Stephanie Richardson, Senior Manager of Customer Success
Location: London Office (Hybrid 1‑2 days/week)
Interviews: 3 stages, totalling around 2‑2.5 hours
Start Date: ASAP
About your Team
Adthena is a ‘Customer Value’ oriented business. The Customer team is critical to our success, partnering closely with Sales and Marketing to align business goals.
What you’ll do at Adthena
Responsibilities
- During the first 30 days: Learn about the product, the business, the tools we use, and the processes to set you up for success.
- After 60 days: Arrange calls and face‑to‑face meetings with key stakeholders on a pre‑assigned green client list; manage up to 30 clients.
- Moving forward: Drive engagement via monthly catch‑ups and contribute to Quarterly Business Reviews.
- Co‑own success plans with clients, guiding them through milestones to achieve value and capturing outcomes.
- Act as a trusted advisor, delivering strategic insights and best practices where necessary.
- Be the voice of the customer, providing feedback internally to product and management.
- After 90 days: Conduct Business Reviews with senior stakeholders for each client, fostering a high client Health Score and building referable relationships.
- After 12 months: Deliver an exceptional client experience, leading to 90%+ gross revenue retention.
- Provide value on current subscriptions and scope out potential upsell opportunities.
- After 18 months: Establish a proven track record as an Adthena CSM, opening opportunities as an individual contributor or in a management path.
Who we look for
Research shows men apply if they meet ~60% of the criteria, while women and underrepresented groups apply only if they meet all requirements. If you have the skills but don't meet every requirement, reach out – we’d love to explore how you could be a great fit!
Required Experience
- Minimum 2+ years managing Google Ads/search accounts for clients.
- Good understanding of the Digital Marketing landscape, PPC, and the Search ecosystem.
- Experience in client‑facing or client services roles with strong stakeholder skills up to C‑level.
- Strong analytical skills (Looker, Tableau or similar data visualisation tools).
- Customer‑centric approach focused on delivering value.
Desired Experience
- SaaS, AdTech/MarTech or Media Agency background.
Our Core Values
- Get Shit Done: Taking action, owning challenges, and finding solutions.
- Freedom with Responsibility: Taking charge of results to recognition, setting ourselves up for personal success.
- Deliver Remarkable Quality: Exceeding expectations and doing best work as individuals and as a team.
- Smart & Always Improving: Expanding knowledge daily and becoming better at what we do.
Meet your teammates
- Director, Customer Success - EMEA
- Senior Manager, Customer Success - EMEA
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Advertising and Marketing
Industries: Advertising Services, Software Development, and Marketing Services
Customer Success Manager (Paid Search, PPC, Google Ads) in England employer: Adthena
Contact Detail:
Adthena Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Paid Search, PPC, Google Ads) in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Adthena on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Adthena’s products and recent achievements. Show them you’re not just another candidate; you’re genuinely excited about what they do.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating how your experience aligns with their mission and values. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation and reiterate your enthusiasm for the role. It’s a small gesture that can leave a big impression.
We think you need these skills to ace Customer Success Manager (Paid Search, PPC, Google Ads) in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with Google Ads and PPC, and show us how you can bring value to our team at Adthena.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. We love seeing numbers and results that back up your skills!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our culture, so don’t be afraid to show us who you are and what makes you passionate about customer success.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Adthena
✨Know Your Stuff
Before the interview, dive deep into Adthena's products and services. Familiarise yourself with their Whole Market View, Smart Monitor, and Local View solutions. This will not only show your genuine interest but also help you discuss how you can contribute to their mission of shaping the future of paid search intelligence.
✨Showcase Your Client Success Skills
Prepare specific examples from your past experiences where you've successfully managed Google Ads or PPC campaigns. Highlight how you’ve driven client engagement and retention, as this role is all about being a trusted advisor and delivering value to clients.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that demonstrate your understanding of the digital marketing landscape and Adthena’s position within it. Inquire about their approach to client success and how they measure the effectiveness of their strategies.
✨Emphasise Cultural Fit
Adthena values a strong company culture, so be sure to express how your personal values align with theirs. Talk about your commitment to delivering remarkable quality and your proactive approach to continuous improvement, which resonates with their core values.