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For Companies At a Glance
- Tasks: Manage client relationships and drive success in paid search campaigns.
- Company: Join Adthena, an award-winning AI-powered search intelligence platform.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of digital marketing.
- Qualifications: 2+ years managing Google Ads and strong analytical skills required.
- Other info: Collaborative culture with potential for career advancement.
The predicted salary is between 36000 - 60000 Ā£ per year.
Our Mission
Join us in shaping the future of paid search intelligence.
Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition.
Trusted by global brands like Citibank, LāOrĆ©al, and Volvo, and backed by Updata Partners, weāve been redefining search intelligence since 2012. Ready to make an impact in an industry-leading company? Letās do it together.
In 2024, Adthena continued its winning streak, earning 9 major search industry awards. Highlights include Best AI Search Software Solution at the Global Search Awards, Best Use of AI for Data at the US Search Awards, and Best PPC Management Software Suite at the UK Search Awards.
Why Join Us?
We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If youāve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Athena is your answer.
Weāre beyond early stage chaos, offering stability.
Weāre smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth.
Hereās what we offer:
Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
Award-Winning Product: US 2023 Search Awards for \āBest Search Tool.\ā
Trust-Based Vacation: Take as much time off as you need, when you need it.
Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
Flexible Work: Work how and where you do your best, with full autonomy over your day.
Career Growth: Bespoke training and career development via \āSherpa plansā to guide your growth.
Private Medical Insurance: Fully covered health care.
Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to āhealthier livingā services such as āHeadSpaceā.
Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
Home Office Stipend: $200 for your ideal remote setup.
Swag Welcome Gift: $70 credit to grab some merch.
Birthday Day Off: Celebrate your special day.
Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet-ups. See here for more info.
Volunteer Days: Make a difference with paid volunteer time each quarter. See here for more info.
About the Role
Reporting to: Stephanie Richardson, Senior Manager of Customer Success
Location: Reporting to our London Office (Hybrid 1-2 days/week)
Interviews: 3 stages, totalling around 2-2.5 hours over 2 weeks.
Start Date: ASAP
More info: See FAQ below, our candidate hub, or reach out to
About your Team
Adthena is a āCustomer Valueā oriented business. As such, the Customer team is critical to our success. In our London office, this team consists of Account Management and Customer Success roles ā both of which are critical to the success of our clients.
We work closely together to leverage each other\ās skills and abilities, ensuring that our clients are successfully achieving their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment.
What youāll do at Adthenaā¦
Responsibilities
During the first 30 days, you will: Learn about the product, the business, the tools we use and the processes to set you up for success in your new role
After 60 days, you will have: Arranged calls and F2F meetings with key stakeholders on a pre-assigned āgreenā client list. These will be assigned to you in blocks; eventually, you will manage up to 30 clients, depending on the size of the clients.
Moving forward, you will be responsible for driving engagement via monthly catch-ups and contributing to Quarterly Business Reviews.
Co-own success plans with your clients, guiding them through key milestones to achieve value, and capturing outcomes along the way.
Act as a trusted advisor, an extension of their team, delivering strategic insights and best practices where necessary
Be the voice of the customer, providing feedback internally to product and management
After 90 days, along with your Account Manager you will have successfully conducted Business Reviews with senior stakeholders for each of your clients, fostering a high client Health Score in your book of business and building referable relationships with key clients
After 12 months, you will have delivered an exceptional client experience, leading to 90%+ gross revenue retention
Provided value on current subscription and scoped out potential upsell opportunities for Account Management.
After 18 months, you will have a proven track record as an Adthena CSM, where you can further your career as an individual contributor or explore a management career path.
Who we look for
Research shows men apply if they meet ~60% of the criteria, while women and underrepresented groups apply only if they meet all requirements. If you have the skills but don\āt meet every requirement, reach out ā we\ād love to explore how you could be a great fit!
Required Experience:
Minimum of 2+ years of experience in managing Google Ads/search accounts for clients
A good understanding of the Digital Marketing landscape, PPC, including the Search ecosystem
Experience in client-facing/client services roles, with strong stakeholder skills up to C-level
Strong analytical skills (Looker, Tableau or similar data visualisation tools)
A customer-centric approach focused on delivering value
Desired Experience:
SaaS, AdTech/MarTech or Media Agency background
Our Core Values
All Adthenians are expected to align closely with our āCore Valuesā.
What it means for your role
Get Shit Done: We\āre big on taking action, owning our challenges, and finding solutions.
Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success.
Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team.
Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do.
Meet your teammates
Youāll work closely with:
Simon Koehli
Director, Customer Success ā EMEA
Stephanie Richardson
Senior Manager, Customer Success ā EMEA
Customer Success Manager (Paid Search) employer: Adthena
Contact Detail:
Adthena Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Customer Success Manager (Paid Search)
āØTip Number 1
Network like a pro! Reach out to current or former employees at Adthena on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
āØTip Number 2
Prepare for those interviews! Research Adthenaās products and think about how your experience with Google Ads and PPC can add value. Be ready to share specific examples of how you've driven client success in the past.
āØTip Number 3
Show your passion for customer success! During interviews, highlight your customer-centric approach and how youāve gone above and beyond to deliver remarkable quality in your previous roles.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets seen by the right people. Plus, it shows youāre serious about joining the Adthena team!
We think you need these skills to ace Customer Success Manager (Paid Search)
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience with Google Ads and any client-facing roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about paid search and how you can contribute to our mission at Adthena. Keep it engaging and relevant to the role.
Showcase Your Analytical Skills: Since we value strong analytical skills, make sure to mention any tools like Looker or Tableau that you've used. Share specific examples of how you've used data to drive results in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it shows youāre keen on joining our team!
How to prepare for a job interview at Adthena
āØKnow Your Stuff
Make sure you have a solid understanding of Adthena's products and how they fit into the paid search landscape. Familiarise yourself with their Whole Market View, Smart Monitor, and Local View solutions. This will show that you're genuinely interested and ready to hit the ground running.
āØShowcase Your Client Success Skills
Prepare examples from your past experiences where you've successfully managed client relationships, especially in a digital marketing context. Highlight how you've driven engagement and delivered value, as this aligns perfectly with what Adthena is looking for in a Customer Success Manager.
āØBe Data-Driven
Brush up on your analytical skills and be ready to discuss how you've used data tools like Looker or Tableau in previous roles. Being able to interpret data and provide strategic insights will be crucial in this role, so come prepared with specific examples.
āØEmbrace Their Values
Adthena values autonomy, accountability, and quality. Think about how your personal work ethic aligns with these values and be ready to share instances where you've demonstrated them. This will help you connect with the interviewers and show that you're a great cultural fit.
