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For Companies At a Glance
- Tasks: Lead customer onboarding and training to ensure clients achieve quick success with our platform.
- Company: Join Adthena, an award-winning search intelligence platform redefining the industry since 2012.
- Benefits: Enjoy remote work flexibility, competitive salary, and a supportive team culture.
- Why this job: Make a real impact by empowering customers and shaping their success with innovative tools.
- Qualifications: 2+ years in customer success or training, with a solid grasp of paid search concepts.
- Other info: Collaborate with a dynamic team and enjoy opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Our Mission
Join us in shaping the future of paid search intelligence. Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. In 2025, Adthena earned multiple major awards including Best AI Search Software Solution (US), Best Search Software Tool (EU), and Best Software Innovation (Global).
Why Join Us
We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer. We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth.
About The Role
Reporting to: Stefan Potgieter, Global VP of Customer
Location: UK or EU Remote
Interviews: 3 Stages
Start Date: ASAP
What You’ll Do At Adthena
As a Customer Enablement Manager, you’ll own the end-to-end onboarding and customer training experience, ensuring every customer reaches first value quickly and consistently. You will build scalable, repeatable enablement programs that reduce manual effort for Customer Success Managers and help customers become confident, self-sufficient users of Adthena. This role exists to remove onboarding, training, and enablement delivery load from CSMs by standardising, scaling, and systematising these activities. You will partner closely with Customer Success, CX, Product, CS Ops, and Product Marketing to ensure customers are onboarded into a clear, opinionated “default state” and equipped with the knowledge, workflows, and assets needed to succeed. This is a leverage role, not a reactive delivery role. Success is measured by consistency, scale, and CSM time saved, not by one-off bespoke delivery.
Responsibilities
- Deliver a world-class onboarding experience that accelerates time to value
- Partner closely with the Customer Success Manager, who remains the primary relationship owner for the customer
- Own the onboarding motion end-to-end, including design, structure, configuration, and enablement delivery
- Configure and set up customer accounts in the background using best-practice workflows
- Own the “default onboarding configuration” and ensure every customer starts in a consistent, opinionated account state
- Provide the CSM with onboarding assets, checklists, timelines, and configuration outputs
- Support the CSM in tailoring onboarding plans to customer goals while maintaining a consistent structure
- Ensure technical and workflow setup is complete ahead of any customer sessions
- Monitor onboarding progress, flag risks early, and collaborate with the CSM to remove blockers
- Maintain clear internal documentation so the CSM always knows the onboarding status and next steps
- Ensure accounts are fully onboarded, configured, and trained before being handed over into steady-state CS ownership
Build and deliver high-impact training that drives adoption
- Design and run live customer training sessions
- Create structured learning content, including guides, videos, and templates
- Work with Product Marketing to ensure training is aligned with product positioning
- Provide refresher training sessions and capability building for existing customers
- Translate complex workflows into simple, actionable steps
- Design training that encourages self-service and reduces dependency on CSM-led walkthroughs
Create scalable enablement programs that reduce manual effort and improve consistency
- Develop repeatable onboarding templates, scripts, and assets
- Automate or streamline repeats, such as onboarding emails, checklists, and videos
- Maintain a central knowledge base with easy-to-follow documentation
- Partner with CS Ops to introduce scalable tools, nudges, and playbooks
- Measure and improve program effectiveness (completion rates, adoption metrics)
- Explicitly track and demonstrate a reduction in CSM onboarding and training time per account
Partner with Customer Success, Product, and Marketing to keep training relevant and impactful
- Collaborate with Product to stay ahead of feature releases
- Update onboarding and training materials to reflect new capabilities
- Join customer calls selectively to understand real workflows and pain points
- Ensure customer education aligns with go-to-market messaging
- Surface product feedback patterns from training interactions
- Act as a feedback loop between customers, CS, and Product on onboarding effectiveness
Own enablement standards and clarity across Customer Success
- Define and document the “standard way” onboarding and enablement should be delivered
- Enable CSMs internally on onboarding expectations, flows, and handoff points
- Maintain clean, accurate, and up-to-date documentation
- Own the lifecycle of enablement content, including updates, versioning, and retirement of outdated materials
- Ensure every training interaction includes clear next steps and accountability
Who We Look For
Research shows men apply if they meet ~60% of the criteria, while women and underrepresented groups apply only if you meet all requirements. If you have the skills but don’t meet every requirement, reach out – we’d love to explore how you could be a great fit!
Required Experience
- 2+ years in Customer Success, Customer Training, Customer Onboarding, Professional Services, or Customer Enablement
- Sound understanding of core Paid Search concepts and Google Ads
- Ability to explain how Adthena’s data fits into real paid search workflows
- Familiar with how advertisers use competitive intelligence to optimise performance
- Proven experience running live sessions, workshops, or training with excellent clarity and structure
- Strong organisational skills with experience managing multiple customers or projects simultaneously
- Ability to create guides, slides, checklists, and videos that simplify complex ideas
Nice To Have
- Experience with tools like Synthesia and Planhat
Our Core Values
- Get Shit Done: We’re action-oriented, take ownership, and solve challenges.
- Freedom with Responsibility: We take charge of results and are rewarded for impact.
- Deliver Remarkable Quality: We aim to exceed expectations in our work.
- Smart & Always Improving: We strive to expand our knowledge daily.
Customer Enablement Manager employer: Adthena
Contact Detail:
Adthena Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enablement Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Enablement Manager. Highlight your experience in onboarding and training, and how you can help customers succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Adthena.
We think you need these skills to ace Customer Enablement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success and onboarding. We want to see how your skills align with the role of Customer Enablement Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills: Since this role involves running training sessions and workshops, it’s crucial to demonstrate your ability to communicate complex ideas clearly. Use examples from your past experiences where you’ve successfully trained or onboarded customers.
Highlight Your Organisational Skills: We’re looking for someone who can manage multiple projects simultaneously. Share specific instances where you’ve juggled various tasks or customers effectively, and how you kept everything on track.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Adthena
✨Know Your Stuff
Make sure you have a solid understanding of paid search concepts and how Adthena's platform fits into the bigger picture. Brush up on Google Ads and be ready to discuss how competitive intelligence can optimise performance for clients.
✨Showcase Your Training Skills
Prepare to demonstrate your experience in running live training sessions or workshops. Think of examples where you've simplified complex ideas into actionable steps, as this will be crucial for the Customer Enablement Manager role.
✨Be Organised
Since you'll be managing multiple customers and projects, highlight your organisational skills. Bring examples of how you've successfully juggled various tasks while maintaining high-quality outcomes.
✨Align with Core Values
Familiarise yourself with Adthena's core values: Get Shit Done, Freedom with Responsibility, Deliver Remarkable Quality, and Smart & Always Improving. Be prepared to share how your personal values align with these, as cultural fit is key!
