At a Glance
- Tasks: Monitor and analyse CCTV footage, ensuring customer safety and satisfaction.
- Company: Join Johnson Controls, a global leader in smart building solutions.
- Benefits: Enjoy competitive salary, flexible leave, and exclusive discounts.
- Other info: Dynamic work environment with excellent career development opportunities.
- Why this job: Make a real impact by ensuring safety and security for customers.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 36000 - 44000 £ per year.
Position: CCTV Operator
Working hours: Following the shift pattern of 2 days (7am–7pm), 2 nights (7pm-7am) and 4 off
What you will do
In this role, you will analyze CCTV footage from customers' premises and take appropriate action.
You will handle incoming calls from internal and external customers, ensuring all interactions are polite and professional.
Accurate recording of all events on the company database is essential, as well as maintaining the customer database.
Any complaints or enquiries that you cannot resolve will need to be escalated to your Supervisor or Team Leader.
This is an office-based position across two sites in
Manchester: Salford Quays and Cheetham Hill - working on a 4-on, 4-off shift pattern.
What we offer
- Competitive Salary: Reflecting your skills and experience.
- Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
- How you will do it
- Providing Alarm response and CCTV Monitoring and Analysis to external customers around the clock.
- You will work a shift pattern of two 12-hour days, two 12-hour nights, then 4x off.
- You will pro-actively respond to remote video on a priority basis
- Answer incoming telephone calls from both our internal and external customers and following company procedure to ensure resolutions.
- Maintaining customer confidentiality at all times is essential in this role.
- What we look for
- Excellent communication skills
- Customer Service skills
- Being able to deal with potentially very serious incidents with a calm, professional and reassuring manner.
- Customer focused with a proactive, can-do attitude.
- High levels of concentration and attention to detail is crucial.
- Preferred
- SIA CCTV license
- Some knowledge of IT desirable
- Industry experience
- About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters.
Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI- MS2 #LI-Onsit
Johnson
Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose.
They are places for people to live or work.
Facilities for learning or healing.
Venues for entertainment and shopping.
Sites for the specialized storage of tangible goods or mission-critical data.
Your buildings have a huge variety of functions; they are central to your mission.
This is where Johnson Controls comes in, helping drive the outcomes that matter most.
Through a full range of systems and digital solutions, we make your buildings smarter.
A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable.
Most important, smarter buildings let you focus more intensely on your unique mission.
Better for your people.
Better for your bottom line.
Better for the planet.
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since.
Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
#J-18808-Ljbffr
CCTV Operator in Manchester employer: ADT ADT Fire and Security PLC
ADT ADT Fire and Security PLC is an attractive employer due to its competitive salary packages and performance-based bonuses. The company promotes a hybrid working model and offers ample opportunities for professional development. Employees enjoy a collaborative and safety-driven culture that supports innovation and growth.
Contact Details:
ADT ADT Fire and Security PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Operator in Manchester
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like CCTV Operator. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like ADT ADT Fire and Security PLC. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time CCTV Operator candidates.
✨Directly Apply to ADT ADT Fire and Security PLC
Don’t forget to apply for the CCTV Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining ADT ADT Fire and Security PLC.
We think you need these skills to ace CCTV Operator in Manchester
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at ADT ADT Fire and Security PLC. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at ADT ADT Fire and Security PLC.
How to prepare for a job interview at ADT ADT Fire and Security PLC
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at ADT ADT Fire and Security PLC.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at ADT ADT Fire and Security PLC.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at ADT ADT Fire and Security PLC.
