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For Companies At a Glance
- Tasks: Lead client success strategy and mentor a high-performing team in the UK.
- Company: Join Adsquare, a fast-growing leader in programmatic advertising solutions.
- Benefits: Enjoy a hybrid working model, generous vacation, and a £1,200 learning budget.
- Why this job: Make a real impact by driving client success and building strong relationships.
- Qualifications: 7+ years in Client Success or similar roles, with proven leadership skills.
- Other info: Collaborate globally and represent Adsquare at industry events.
The predicted salary is between 48000 - 72000 £ per year.
At Adsquare, we empower marketers and agencies with cutting-edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic advertising solutions, we provide real-time data and insights that help our clients reach the right audience at the right time. We are a fast-growing, international company driven by innovation, collaboration, and impact. If you enjoy building strong client relationships and leading high-performing teams, this role is for you.
Your Profile
- 7+ years of experience in Client Success, Account Management, or similar roles within AdTech, Digital Marketing, or SaaS
- Proven people leadership experience with a track record of building and developing high-performing teams
- Excellent communication, negotiation, and stakeholder management skills
- Strong technical aptitude with the ability to translate complex concepts into client-friendly solutions
- Data-driven mindset, experienced in using KPIs and metrics to measure team and client success
- Self-motivated, highly organized, and comfortable in a fast-paced, scaling environment
- Solid knowledge of the programmatic advertising ecosystem and media agency landscape
- Experience with location data solutions is a strong plus
- Degree in Business, Marketing, or a related field is a plus
What You Will Do
- As Head of Client Success UK, you will own client success strategy and execution for the UK market, ensuring strong adoption, retention, and growth of Adsquare solutions.
- Lead, mentor, and grow the UK Client Success team, managing performance and professional development
- Act as the senior escalation point and trusted advisor for key UK clients
- Ensure smooth onboarding and drive long-term product adoption and engagement
- Identify upsell and cross-sell opportunities in close collaboration with Sales
- Develop a deep understanding of clients’ business goals and identify value creation opportunities
- Manage complex client escalations with professionalism and clear internal communication
- Track, analyse, and report on key client success KPIs
- Improve and scale onboarding, renewal, retention, and lifecycle management processes
- Partner with Sales and Marketing on case studies and go-to-market collateral
- Collaborate with Global Client Success teams to share best practices and align globally
- Gather customer feedback and work closely with Product and Engineering to influence roadmap decisions
- Represent Adsquare at industry events, conferences, and client meetings
Why Join Us
- Hybrid working model
- £1,200 annual learning & development budget
- 30 vacation days per year
- Latest hardware and tools to support high performance
Head of Client Success UK (m/f/d) employer: Adsquare
Contact Detail:
Adsquare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success UK (m/f/d)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the AdTech and Digital Marketing space. Attend industry events, webinars, or even local meetups to make those valuable connections that could lead to your next opportunity.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, don’t hold back on sharing your knowledge about client success strategies and the programmatic advertising ecosystem. This will help you stand out as a strong candidate.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s values and recent projects. Tailor your responses to highlight how your experience aligns with their goals, especially around client relationships and team leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Head of Client Success UK (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Client Success role. Highlight your leadership experience and any relevant achievements in Client Success or Account Management to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how your background in AdTech or Digital Marketing makes you the perfect fit for our team.
Showcase Your Data Skills: Since we love data-driven decision-making, don’t forget to mention your experience with KPIs and metrics. Share specific examples of how you've used data to drive client success in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Adsquare!
How to prepare for a job interview at Adsquare
✨Know Your Stuff
Make sure you have a solid understanding of Adsquare's products and the programmatic advertising ecosystem. Familiarise yourself with location intelligence and how it impacts client success. This will help you speak confidently about how you can drive value for clients.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams. Think about specific challenges you've faced and how you motivated your team to overcome them. This will demonstrate your capability to mentor and grow the Client Success team.
✨Be Data-Driven
Since the role requires a data-driven mindset, come prepared with examples of how you've used KPIs and metrics to measure success in previous roles. Discuss how you’ve leveraged data to improve client relationships and drive retention.
✨Engage with Real Scenarios
Anticipate questions about managing complex client escalations or onboarding processes. Prepare to discuss real scenarios where you successfully navigated these challenges, showcasing your problem-solving skills and ability to communicate effectively with stakeholders.
