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- Tasks: Lead client success initiatives and build strong relationships with key clients in the UK.
- Company: Join Adsquare, a leader in location intelligence and programmatic solutions.
- Benefits: Enjoy hybrid working, a ÂŁ1,200 learning budget, 30 vacation days, and mental health support.
- Why this job: Make a direct impact in a fast-paced environment while driving client success.
- Qualifications: 7+ years in client success or account management, with strong leadership and communication skills.
- Other info: Collaborate globally and represent Adsquare at industry events.
The predicted salary is between 48000 - 72000 ÂŁ per year.
At Adsquare, we empower marketers and agencies with cutting‑edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that enable our clients to reach the right audience at the right time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional client outcomes. If you’re ready to be part of a fast‑paced, dynamic environment where your work makes a direct impact, we’d love to hear from you.
Your Mission
- Build strong client relationships, driving adoption of Adsquare’s solutions, and ensuring exceptional service delivery for our clients in the UK market.
- Collaborate closely with sales, marketing, product, and operations teams to drive our clients' success.
- Lead and mentor the UK Client Success team, fostering a high‑performance and collaborative environment, while managing the performance and development of direct reports.
- Serve as the senior point of contact for key UK clients, building long‑term, trusted advisor relationships.
- Ensure the successful onboarding of new clients and drive adoption and ongoing engagement with Adsquare products and solutions.
- Identify upsell and cross‑sell opportunities, working in partnership with the Client Success and Sales team to maximise retention and growth.
- Develop a deep understanding of clients’ business objectives, identifying where Adsquare can drive value through our solutions to grow utilisation and market coverage.
- Manage client escalations and challenging situations with professionalism and efficiency, communicating these in a timely manner to the business where relevant.
- Track and analyse key client success metrics, providing regular updates to internal teams and clients.
- Contribute towards and implement best practices for onboarding and ongoing client support, as well as processes to continuously improve client lifecycle management, renewals, and retention.
- Work with Sales and Marketing to identify case study opportunities and support the production of GTM collateral.
- Collaborate with Global Client Success teams, sharing best practices and learnings to support alignment globally across the organisation.
- Gather client feedback and share insights with Product and Engineering to inform ongoing improvements and product development based upon our customers' needs.
- Represent Adsquare at industry events, conferences, and meetings as a subject matter expert.
Desired Background
- 7+ years of experience in client success, account management, or a related discipline within digital marketing, advertising technology, or SaaS.
- Proven leadership experience, with a track record of managing and developing high‑performing teams.
- Excellent communication, negotiation, and interpersonal skills.
- Strong technical aptitude with the ability to translate complex concepts for clients.
- Analytical thinker with experience using data and KPIs to drive and measure success of team members.
- Self‑motivated, highly organized, and able to thrive in a fast‑paced, innovative environment.
- Previous experience and knowledge of the programmatic advertising ecosystem, media agency landscape.
- Any experience with location data solutions would be a strong plus.
- Higher education in Business, Marketing, or a related field is a strong plus.
In addition to a competitive package:
- Hybrid working model.
- Annual learning budget of ÂŁ1,200.
- 30 vacation days per year.
- Public transport contribution.
- Mental health support through FĂĽrstenberg Institut.
- Latest hardware and tools to enable high performance.
Head of Client Success UK (m/f/d) in London employer: Adsquare GmbH
Contact Detail:
Adsquare GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success UK (m/f/d) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Adsquare and its solutions. Understand their client success strategies and think about how your experience aligns with their mission. This will help you stand out and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in client success and digital marketing makes you the perfect fit for the Head of Client Success role. Keep it concise but impactful – you want to leave a lasting impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Adsquare and contributing to our innovative environment.
We think you need these skills to ace Head of Client Success UK (m/f/d) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for client success and digital marketing shine through. We want to see how your passion aligns with our mission at Adsquare!
Tailor Your Experience: Make sure to highlight your relevant experience in client success or account management. We’re looking for someone who can demonstrate their leadership skills and technical aptitude, so be specific about your achievements.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your past roles and how they’ve prepared you for this position. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Adsquare GmbH
✨Know Your Stuff
Make sure you understand Adsquare's solutions and how they fit into the programmatic advertising landscape. Brush up on location intelligence and be ready to discuss how it can drive client success. This shows you're not just interested in the role, but also in the company’s mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to foster a high-performance environment, which is key for the Head of Client Success role.
✨Be Data-Driven
Since the role involves tracking and analysing client success metrics, come prepared with examples of how you've used data to drive decisions in previous roles. Discuss specific KPIs you’ve worked with and how they influenced your strategies. This will highlight your analytical thinking and technical aptitude.
✨Engage with Questions
Prepare thoughtful questions that show your interest in the role and the company. Ask about the current challenges the Client Success team faces or how they measure success. This not only demonstrates your enthusiasm but also helps you gauge if the company culture aligns with your values.
