Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client success initiatives and build strong relationships with key clients in the UK.
- Company: Join Adsquare, a leader in location intelligence and programmatic advertising solutions.
- Benefits: Enjoy hybrid working, a £1,200 learning budget, 30 vacation days, and mental health support.
- Why this job: Make a real impact by driving client success and collaborating with innovative teams.
- Qualifications: 7+ years in client success or account management, with strong leadership and communication skills.
- Other info: Dynamic environment with opportunities for professional growth and industry representation.
The predicted salary is between 48000 - 72000 £ per year.
At Adsquare, we empower marketers and agencies with cutting-edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that enable our clients to reach the right audience at the right time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional client outcomes. If you’re ready to be part of a fast-paced, dynamic environment where your work makes a direct impact, we’d love to hear from you.
Your Profile
- 7+ years of experience in client success, account management, or a related discipline within digital marketing, advertising technology, or SaaS.
- Proven leadership experience, with a track record of managing and developing high-performing teams.
- Excellent communication, negotiation, and interpersonal skills.
- Strong technical aptitude with the ability to translate complex concepts for clients.
- Analytical thinker with experience using data and KPIs to drive and measure success of team members.
- Self-motivated, highly organized, and able to thrive in a fast-paced, innovative environment.
- Previous experience and knowledge of the programmatic advertising ecosystem, media agency landscape.
- Any experience with location data solutions would be a strong plus.
- Higher education in Business, Marketing, or a related field is a strong plus.
What you will do
- As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare’s solutions, and ensuring exceptional service delivery for our clients in the UK market.
- You will collaborate closely with sales, marketing, product, and operations teams to drive our clients' success.
- Lead and mentor the UK Client Success team, fostering a high-performance and collaborative environment, while managing the performance and development of direct reports.
- Serve as the senior point of contact for key UK clients, building long-term, trusted advisor relationships.
- Ensure the successful onboarding of new clients and drive adoption and ongoing engagement with Adsquare products and solutions.
- Identify upsell and cross-sell opportunities, working in partnership with the Client Success and Sales team to maximise retention and growth.
- Develop a deep understanding of clients’ business objectives, identify where Adsquare can drive value through our solutions to grow utilisation and market coverage.
- Manage client escalations and challenging situations with professionalism and efficiency, communicating these in a timely manner to the business where relevant.
- Track and analyse key client success metrics, providing regular updates to internal teams and clients.
- Contribute towards and implement best practices for onboarding and ongoing client support, as well as processes to continuously improve client lifecycle management, renewals, and retention.
- Work with Sales and Marketing to identify case study opportunities and support the production of GTM collateral.
- Collaborate with Global Client Success teams, sharing best practices and learnings to support alignment globally across the organisation.
- Gather client feedback and share insights with Product and Engineering to inform ongoing improvements and product development based upon our customers needs.
- Represent Adsquare at industry events, conferences, and meetings as a subject matter expert.
Why us?
- In addition to a competitive package:
- Hybrid working model.
- Annual learning budget of £1,200.
- 30 vacation days per year.
- Public transport contribution.
- Mental health support through Fürstenberg Institut.
- Latest hardware and tools to enable high performance.
Head of Client Success UK (m/f/d) employer: Adsquare GmbH
Contact Detail:
Adsquare GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success UK (m/f/d)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Adsquare and its solutions. Understand our client success strategies and think about how your experience aligns with our goals. This will help you stand out and show that you’re genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences can drive client success at Adsquare. Use specific examples from your past roles to demonstrate your leadership and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Head of Client Success UK (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Client Success role. Highlight your leadership experience and any relevant achievements in client success or account management to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client success and how your background aligns with our mission at Adsquare. Be genuine and let your personality come through!
Showcase Your Analytical Skills: Since we love data-driven decision-making, don’t forget to mention specific examples where you've used data and KPIs to drive success in your previous roles. This will show us you can think analytically and strategically!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Adsquare GmbH
✨Know Your Stuff
Make sure you have a solid understanding of Adsquare's solutions and the programmatic advertising ecosystem. Brush up on location data solutions, as this could give you an edge. Being able to discuss how these elements can drive client success will show your passion and expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you developed high-performing teams or managed challenging client relationships. This will demonstrate your ability to foster collaboration and drive results.
✨Be Data-Driven
Since the role involves tracking key client success metrics, come prepared with examples of how you've used data to measure success in previous roles. Discuss how you've translated complex data into actionable insights for clients, showcasing your analytical thinking.
✨Engage with Questions
Prepare thoughtful questions that show your interest in the role and the company. Ask about the team dynamics, client success strategies, or how Adsquare plans to innovate in the future. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.