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- Tasks: Lead the UK Client Success team and build strong client relationships.
- Company: Join Adsquare, a leader in location intelligence and programmatic solutions.
- Benefits: Enjoy hybrid working, a ÂŁ1,200 learning budget, and 30 vacation days.
- Why this job: Make a direct impact in a fast-paced environment while driving client success.
- Qualifications: 7+ years in client success or account management with strong leadership skills.
- Other info: Collaborate globally and represent Adsquare at industry events.
The predicted salary is between 48000 - 72000 ÂŁ per year.
At Adsquare, we empower marketers and agencies with cutting‑edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that enable our clients to reach the right audience at the right time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional client outcomes. If you’re ready to be part of a fast‑paced, dynamic environment where your work makes a direct impact, we’d love to hear from you.
Your Mission
- Build strong client relationships, driving adoption of Adsquare’s solutions, and ensuring exceptional service delivery for our clients in the UK market.
- Collaborate closely with sales, marketing, product, and operations teams to drive our clients' success.
- Lead and mentor the UK Client Success team, fostering a high‑performance and collaborative environment, while managing the performance and development of direct reports.
- Serve as the senior point of contact for key UK clients, building long‑term, trusted advisor relationships.
- Ensure the successful onboarding of new clients and drive adoption and ongoing engagement with Adsquare products and solutions.
- Identify upsell and cross‑sell opportunities, working in partnership with the Client Success and Sales team to maximise retention and growth.
- Develop a deep understanding of clients’ business objectives, identifying where Adsquare can drive value through our solutions to grow utilisation and market coverage.
- Manage client escalations and challenging situations with professionalism and efficiency, communicating these in a timely manner to the business where relevant.
- Track and analyse key client success metrics, providing regular updates to internal teams and clients.
- Contribute towards and implement best practices for onboarding and ongoing client support, as well as processes to continuously improve client lifecycle management, renewals, and retention.
- Work with Sales and Marketing to identify case study opportunities and support the production of GTM collateral.
- Collaborate with Global Client Success teams, sharing best practices and learnings to support alignment globally across the organisation.
- Gather client feedback and share insights with Product and Engineering to inform ongoing improvements and product development based upon our customers' needs.
- Represent Adsquare at industry events, conferences, and meetings as a subject matter expert.
Desired Background
7+ years of experience in client success, account management, or a related discipline within digital marketing, advertising technology, or SaaS.
Proven leadership experience, with a track record of managing and developing high‑performing teams.
Excellent communication, negotiation, and interpersonal skills.
Strong technical aptitude with the ability to translate complex concepts for clients.
Analytical thinker with experience using data and KPIs to drive and measure success of team members.
Self‑motivated, highly organized, and able to thrive in a fast‑paced, innovative environment.
Previous experience and knowledge of the programmatic advertising ecosystem, media agency landscape.
Any experience with location data solutions would be a strong plus.
Higher education in Business, Marketing, or a related field is a strong plus.
In addition to a competitive package:
- Hybrid working model.
- Annual learning budget of ÂŁ1,200.
- 30 vacation days per year.
- Public transport contribution.
- Mental health support through FĂĽrstenberg Institut.
- Latest hardware and tools to enable high performance.
Head of Client Success UK (m/f/d) in City of London employer: Adsquare GmbH
Contact Detail:
Adsquare GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success UK (m/f/d) in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Adsquare and its solutions. Understand their client success strategies and think about how your experience aligns with their mission. This will help you stand out and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in client success and digital marketing can drive results at Adsquare. Highlight specific achievements and how they relate to the job description – this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to our innovative environment.
We think you need these skills to ace Head of Client Success UK (m/f/d) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant achievements in client success or digital marketing to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how your background aligns with our mission at Adsquare. Be genuine and let your personality come through.
Showcase Your Analytical Skills: Since we love data-driven decision-making, include examples of how you've used analytics to drive success in previous roles. This will demonstrate your ability to thrive in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Adsquare GmbH
✨Know Your Stuff
Make sure you have a solid understanding of Adsquare's solutions and the programmatic advertising ecosystem. Brush up on location data solutions, as this could give you an edge. Being able to discuss how these elements can drive client success will show your passion and expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you mentored team members or improved performance. This is your chance to demonstrate your ability to foster a high-performance environment, which is crucial for the Head of Client Success role.
✨Client-Centric Mindset
Be ready to discuss how you've built strong client relationships in previous roles. Highlight your communication and negotiation skills, and think of instances where you've turned challenging situations into positive outcomes. This will illustrate your capability to be a trusted advisor for key clients.
✨Data-Driven Approach
Since the role involves tracking and analysing client success metrics, come prepared with examples of how you've used data to drive decisions in your past roles. Discuss specific KPIs you've monitored and how they influenced your strategies. This will show that you're analytical and results-oriented.
