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For Companies At a Glance
- Tasks: Drive client success with innovative advertising solutions and optimise campaigns for maximum impact.
- Company: Join Adsquare, a leader in programmatic advertising and location intelligence.
- Benefits: Enjoy a competitive salary, hybrid work, and a generous learning budget.
- Why this job: Make a real difference in the advertising world while growing your career.
- Qualifications: 1-4 years in client success or account management, with a passion for customer experience.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Adsquare, we empower marketers and agencies with cutting-edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that enable our clients to reach the right audience at the right time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional client outcomes. If you’re ready to be part of a fast-paced, dynamic environment where your work makes a direct impact, we’d love to hear from you.
Your Mission
You have 1-4 years of experience in client success, account management, client development or a similar function within the programmatic/data/ad agency field. Delivering exceptional customer experience and services is in your DNA. Demonstrable track record of identifying and executing business expansion opportunities would be an advantage. You have a proficient understanding of the digital advertising ecosystem and how planning and buying teams at media agencies in the UK operate. Previous experience in real-time advertising, programmatic/paid social, advertising data solutions and ad-tech is an advantage. You work seamlessly and in dynamic partnership with colleagues from other functions including Sales, Partnerships and Operations. You are well organised and highly capable of balancing competing priorities. You are experienced with data analysis, with the ability to pull out key insights to inform future strategies and drive growth. Previous experience with spreadsheet software, CRM systems and Tableau/B.I. tools are advantageous. You are fluent in English; proficiency in other EU languages is a nice-to-have but not essential.
What you will do
As a UK CSM you will be an important contributor to the Global CS team, reporting directly to local CS leadership. You own an existing client portfolio across media agencies and brand-direct relationships, working in a hybrid approach with both client-facing and technical/operational responsibilities. You are accountable for developing a defined book of business with specific growth targets. You partner closely with UK Sales to identify and execute new opportunities within your patch. You follow best practice to create effective campaign solutions for clients, such as bespoke targeting strategies, troubleshooting and implementing measurement tracking. You monitor and optimise campaigns to drive performance and ROI. You ensure the highest levels of accuracy in forecasting and opportunity tracking. You are client-facing and readily available to meet in-person at client offices in London and potentially elsewhere in the UK. You take the lead on platform training, showcasing the best of the product. You take the lead on client workshops, quarterly business reviews and bi-annual strategic account planning.
Benefits & Opportunity
- Competitive compensation package
- Hybrid working model
- £1,200 annual learning & development budget
- 30 vacation days per year
- Public transport contribution
- Mental health support via Fürstenberg Institut
- Latest hardware and tools to support high performance
Client Success Manager UK (m/f/d) in City of London employer: Adsquare GmbH
Contact Detail:
Adsquare GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager UK (m/f/d) in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the programmatic space. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Client Success Manager. Highlight your skills in client management and data analysis, and don’t forget to share specific examples of how you’ve driven success in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t hesitate to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Client Success Manager UK (m/f/d) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Success Manager role. Highlight your experience in client success, account management, and any relevant achievements in the programmatic or ad-tech fields.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how your background makes you a perfect fit for our team. Be sure to mention specific examples of how you've delivered exceptional customer experiences.
Showcase Your Data Skills: Since data analysis is key in this role, don’t forget to mention your experience with data tools like Tableau or CRM systems. Share examples of how you've used data to drive growth or improve client outcomes in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at Adsquare GmbH
✨Know Your Client Success Fundamentals
Make sure you brush up on the key principles of client success and account management. Be ready to discuss your previous experiences in these areas, especially how you've delivered exceptional customer experiences and identified growth opportunities.
✨Understand the Digital Advertising Ecosystem
Familiarise yourself with the digital advertising landscape, particularly programmatic solutions and real-time advertising. Being able to speak confidently about how media agencies operate in the UK will show that you’re well-prepared and knowledgeable.
✨Showcase Your Data Analysis Skills
Prepare to discuss your experience with data analysis and how you've used insights to drive business strategies. Bring examples of how you've pulled key insights from data to optimise campaigns and improve ROI.
✨Demonstrate Collaboration and Communication
Since this role involves working closely with various teams, be ready to share examples of how you've successfully collaborated with sales, partnerships, and operations. Highlight your ability to balance competing priorities while maintaining strong communication.
