Internal Account Manager

We are looking to appoint a motivated and commercially focused Internal Account Manager.

Role Profile: The Internal Account Manager is responsible for driving revenue through the effective conversion of enquiries and quotations into confirmed orders. The role focuses on proactive follow up of quotations, management of live & dormant accounts, ownership of inbound leads, and maintaining accurate CRM data to provide clear pipeline visibility.

Key Responsibilities

• Account Management – Reactivate dormant accounts through structured outbound contact. Identify opportunities to increase order frequency and value. Escalate higher value or strategic opportunities where appropriate.
• CRM & Sales Process Ownership – Maintain accurate, complete, and updated records of all sales activity within HubSpot. Ensure all enquiries, quotations, follow‑ups, and outcomes are correctly logged. Support data quality initiatives, including duplicate management and record hygiene.
• Customer Engagement – Act as a first point of contact for inbound sales enquiries. Build professional and effective working relationships with customers. Handle customer issues or objections promptly and in line with company standards. Take a customer‑first approach when handling all enquiries.
• Reporting & Performance Management – Provide regular updates on pipeline activity, conversion rates, and account progress. Participate fully in one‑to‑one meetings, performance reviews, and development discussions. Take ownership of personal performance against agreed KPIs. And any other responsibilities and day‑to‑day activities that fall under your scope.

Skills, Experience & Personal Attributes

Essential

• Experience in a B2B office‑based role (sales, account management, customer service, or sales administration).
• Understanding of the end‑to‑end sales process, including handling enquiries, following up, and converting opportunities into confirmed orders.
• Strong ability to build and maintain professional relationships, manage enquiries, handle objections, and resolve customer issues effectively.
• Demonstrated ability to manage multiple tasks and priorities efficiently, with structured planning and follow‑up of sales activities.
• Confident in using CRM systems (e.g., HubSpot) and other office software, with a focus on maintaining accurate, up‑to‑date records and data quality.

Desirable

• Experience within engineering, manufacturing, or sheet‑metal environments.
• Experience within B2B sales (≥2 years).

Benefits

• Competitive package for the right candidate.
• Life assurance.
• Above statutory holiday entitlement with additional service‑linked holiday.
• 40‑hour working week (100% onsite).
• Private healthcare after qualifying period.
• Onsite gym.
• Pension scheme.
• Commitment to investing in training and development.
• Company‑provided workwear and PPE.
• Onsite parking.
• Staff canteen.
• Employee Assistance Program.