At a Glance
- Tasks: Manage membership applications, renewals, and provide excellent service to members.
- Company: Join a dynamic team focused on delivering exceptional member experiences.
- Benefits: Permanent role with hybrid working, competitive salary, and supportive environment.
- Other info: Collaborative culture with opportunities for professional growth.
- Why this job: Be at the heart of membership operations and make a real difference.
- Qualifications: Strong admin skills, attention to detail, and experience with CRM systems.
The predicted salary is between 31500 - 38500 £ per year.
The opportunity
As our Membership Administrator, you’ll be at the heart of the Membership team, helping deliver a great experience for our members from the moment they join and throughout their membership journey. You’ll play a key role in keeping our membership operations running smoothly, managing applications, renewals, subscriptions, and member information, while responding to enquiries and supporting colleagues across the team. With a keen eye for detail and a passion for delivering excellent service, you’ll help ensure our member records are accurate, our processes work effectively, and our members receive a responsive and professional experience.
Role Responsibilities
- Taking end-to-end ownership of the membership applications process.
- Conduct the relevant due diligence checks, which include contacting industry references and ensuring all applications meet the joining criteria, prior to submission to the membership committee.
- Act as secretariat to the ADS Membership Committee.
- Maintain accurate and complete membership records within the CRM system.
- Monitor, review, and develop membership administration workflows and follow up on outstanding information or actions.
- Contribute to improving membership processes, procedures, and ways of working.
- Support the administration of membership subscriptions, including obtaining payment of outstanding invoices, Direct Debit arrangements, and other subscription related queries.
- Work with Finance and Membership teams, and liaise with third party suppliers, conduct reconciliation, investigating, and resolving any membership financial and data discrepancies.
- Assist with renewal activity and follow up outstanding actions where appropriate.
- Provide administrative support to the wider Membership team and account management activities.
- Support the punctual and accurate preparation of membership reports and management information as requested.
- Deliver a professional and responsive service to members and prospective members.
What we are looking for
- Strong administrative and organisational skills.
- Excellent attention to detail and commitment to data accuracy.
- Confident written and verbal communication skills.
- Experience using CRM, databases, or similar record-management systems.
- Good Microsoft Office skills, particularly Outlook, Excel, Word, and Teams.
- Ability to manage competing priorities and work to deadlines.
- Comfortable dealing professionally with colleagues, members, and external stakeholders.
- A collaborative approach and willingness to support colleagues across different teams.
- Experience administering subscriptions, invoicing or Direct Debit processes.
- Previous experience in a membership organisation, trade association, professional body or customer service environment.
Contract & Benefits
- Contract: Permanent, full-time role, Monday to Friday, 37.5 hours per week.
- Location: Hybrid working - 3 days in the Farnborough office and 2 days from home.
Membership Administrator in Farnborough employer: ADS GROUP
ADS is an exceptional employer, offering a dynamic work environment in the heart of London, where you can make a significant impact on the UK's aerospace and space sectors. With a strong focus on employee growth, collaboration, and thought leadership, we provide our team with unique opportunities to engage with high-profile stakeholders and shape industry policy. Join us to be part of a forward-thinking organisation that values integrity, innovation, and the collective success of its members.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Administrator in Farnborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ADS GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ADS GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Membership Administrator in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ADS GROUP:Your cover letter is your chance to shine! Tell us why you want to work at ADS GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ADS GROUP!
How to prepare for a job interview at ADS GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
