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- Tasks: Provide top-notch IT support and manage service desk tickets for users.
- Company: Join ADS, a forward-thinking tech company with a hybrid work culture.
- Benefits: Enjoy bonuses, private health insurance, and a 9-day fortnight.
- Why this job: Be at the forefront of IT support and cybersecurity in a dynamic environment.
- Qualifications: Proficiency in Microsoft Windows 11 and Microsoft 365 suite is essential.
- Other info: Collaborative team atmosphere with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
This position serves as the primary customer-facing representative of the IT department, responsible for responding to support requests logged through the service desk application. As a key member of the IT team, you will manage service desk tickets, deliver timely and effective support to our user base, and collaborate closely with colleagues to ensure smooth IT operations. You will work with cutting-edge cloud technologies and play an active role in promoting and enforcing information security best practices across the organization. Cybersecurity is central to our operations, and you will contribute to maintaining our ISO27001:2022 Information Security certification and driving continuous improvement. The role directly reports to the Head of Group IT and Information Security. This role also includes working from our London office at least one day per week on a rota basis, ensuring IT support is visible and accessible to remote staff.
Skills & Competencies
We are seeking a technically confident and proactive individual with strong proficiency in Microsoft Windows 11, capable of troubleshooting and supporting end-user environments. The ideal candidate will have working knowledge of the Microsoft 365 suite—including Exchange, SharePoint, OneDrive, and emerging tools such as Copilot—alongside hands-on experience building and configuring Windows laptops and joining devices to an Active Directory domain. This role also requires the ability to handle physical IT equipment to support office moves and hardware setups, as well as familiarity with configuring and supporting Apple iOS devices, particularly iPhones. The successful candidate will have strong interpersonal skills, a collaborative mindset, and a genuine eagerness to learn and support others. You will be someone who can follow instructions accurately, work effectively within established processes, and demonstrate both self-motivation and proactive teamwork. Clear and confident communication—both written and verbal—is essential, along with a proactive approach to IT deployment, including implementing solutions and applying patches efficiently. The ideal applicant will bring creative problem-solving skills, the ability to think outside the box, and the confidence to develop innovative solutions that enhance and support remote working environments.
Benefits
- Bonus
- Pension
- Private health insurance
- Life insurance
- Season ticket loan
- Cycle to work scheme
- 9-day fortnight
- Hybrid working
- Extended remote working
- Enhanced parental leave
- 28 days annual leave
- Buy additional annual leave
- Long service additional annual leave
Group IT Support Engineer in Hampshire employer: ADS Group Ltd
Contact Detail:
ADS Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group IT Support Engineer in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current employees at ADS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around Microsoft Windows 11 and the Microsoft 365 suite. We want you to feel confident when discussing your experience with troubleshooting and supporting end-user environments.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples where you've tackled IT challenges creatively. We love candidates who can think outside the box and come up with innovative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at ADS.
We think you need these skills to ace Group IT Support Engineer in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Group IT Support Engineer role. Highlight your experience with Microsoft Windows 11 and the Microsoft 365 suite, as well as any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Mention your proactive approach and problem-solving skills, as these are key for us at StudySmarter.
Show Off Your Communication Skills: Since clear communication is essential for this role, make sure your application reflects that. Use concise language and check for any typos or grammatical errors. We appreciate attention to detail, so let your written communication skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ADS Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 11 and the Microsoft 365 suite. Be ready to discuss your experience with troubleshooting, configuring devices, and any cloud technologies you've worked with. This will show that you're technically confident and proactive.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about times when you had to think outside the box or come up with creative solutions. This will demonstrate your ability to handle challenges and contribute to continuous improvement.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. You’ll need to convey technical information clearly, so consider explaining complex concepts in simple terms. This will highlight your interpersonal skills and your ability to support others effectively.
✨Be Ready for a Collaborative Discussion
Since this role involves working closely with colleagues, be prepared to discuss how you work in a team. Share examples of successful collaborations and how you’ve contributed to a positive team environment. This will show that you have the right mindset for teamwork.
