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- Tasks: Provide top-notch customer service for exhibitors and visitors at the Farnborough International Airshow.
- Company: Join a prestigious company known for its world-class airshows and innovative events.
- Benefits: Gain valuable experience, training, and the chance to work in a dynamic environment.
- Why this job: Be part of an exciting event and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a positive attitude; call centre experience is a plus.
- Other info: Flexible hours and opportunities for growth in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Providing a professional, well informed, and proactive customer experience for exhibitors and visitors for the Farnborough International Airshow (FIA). Guided by the Customer Experience Manager, working within the customer experience team providing exceptional proactive and reactive customer service pre, during and post FIA2026.
The customer experience team are responsible for imparting important information to exhibitors, contractors, local residents and stakeholders addressing any potential questions early in the planning process and making sure that they have all the relevant information they require to make the most out of their investment at FIA2026. This will be a combination of proactive phone calls, emails and responding to incoming enquiries.
The customer experience coordinator will form part of the onsite FIA helpdesk team from 13th to 24th July 2026 situated in the Show Control Office on a rota to cover the open hours of 0700hrs to 1900hrs. The customer experience coordinator will be provided with the relevant training, resources, and direction to ensure that they can operate in line with the business values.
Role Responsibilities- Looking after the enquiries, business support email inboxes, responding or redirecting all queries in a timely manner.
- Correspondence with exhibitors, team, suppliers & contractors, visitors, and local stakeholders.
- Administration support: purchase orders, invoicing, updating documents, arranging meetings, and data entry.
- Answering phone calls and logging themes and actions.
- Directing calls to the appropriate FIL or ADS representative.
- Developing the FAQs.
- Capture, log and address any feedback raised. Escalate complaints.
- First point of contact for any customer enquiries and complaints.
- Positive, can-do attitude.
- Ability to work under pressure and multi-task.
- A fluent and excellent communicator at all levels.
- Call Centre experience would be beneficial, but not necessary.
- Proficient in Word, Excel, and Outlook.
- Willingness to assist where and when required.
- Personable and a good team player.
- Flexible attitude to working hours.
At Farnborough International we are known for running one of the worlds biggest and most prestigious air shows. Our aim is to transform what we are known for to make Farnborough International a globally recognised brand, famous for its pioneering spirit in delivering world class airshows and hosting business events in our state of the art 20,000 sqm exhibition and conference centre.
People are at the heart of what we do at Farnborough, and we are looking for individuals who can embrace and deliver the 3 core values at the centre of our business:
- Positivity: We’re always looking for a better way. We have a confident can-do attitude in the work we deliver every day.
- Precision: We take care and pride in every detail of safety and organization, so that our clients shine.
- Partnership: We work as one team to get the best results and work openly and collaboratively with our clients.
Locations
Customer Experience Advisor in Farnborough, Hampshire employer: ADS Group Ltd
Contact Detail:
ADS Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Farnborough, Hampshire
✨Tip Number 1
Get to know the company inside out! Research Farnborough International and its values. When you understand their pioneering spirit and commitment to customer experience, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll need to be a fluent communicator. Try role-playing common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Farnborough team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Advisor in Farnborough, Hampshire
Some tips for your application 🫡
Show Your Customer-Centric Attitude: When writing your application, make sure to highlight your positive, can-do attitude. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your proactive approach!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points if it helps to make your skills and experiences stand out – we love a well-organised application!
Tailor Your Application: Make sure to tailor your application specifically for the Customer Experience Advisor role. Mention relevant experiences that align with our values of positivity, precision, and partnership. Show us why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at ADS Group Ltd
✨Know Your Customer Experience
Before the interview, brush up on your understanding of customer experience principles. Familiarise yourself with how proactive and reactive customer service works, especially in high-pressure environments like events. This will help you demonstrate your knowledge and show that you're ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share these stories during the interview.
✨Emphasise Your Team Spirit
Farnborough International values partnership and teamwork. Be prepared to discuss how you've collaborated with others in previous roles. Highlight any experiences where you worked as part of a team to achieve a common goal, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think through potential situations you might face as a Customer Experience Coordinator and how you would address them. Practising your responses can help you feel more confident during the interview.
