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- Tasks: Lead a tech support team, manage application maintenance, and solve complex problems.
- Company: Dynamic telecom company based in London with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Join a vibrant team and make a real impact in the telecom industry.
- Qualifications: 10 years in application support, strong leadership, and a passion for learning new tech.
- Other info: 100% office-based role with a collaborative work environment.
The predicted salary is between 48000 - 72000 £ per year.
We are hiring for a Tech Support Lead position in London, UK. This is a fixed-term or subcontract role with immediate joining and 100% work from the office.
Skills:
- ArcGIS
- Hexagon
- Hexagon Geospatial Portal
- Oracle Spatial database
- .Net
- 10 years experience in application support/maintenance in the telecom domain
- Good understanding of ITIL process & experience of leading a team
- Good knowledge of GCOOMS, ArcGIS, GCP and Kubernetes
- Good understanding of Java and willingness to learn new technologies
- Hands-on experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL
- Excellent analytical and problem-solving skills
- Communication skills
- Understanding of L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate)
- Root cause analysis and problem management for recurring issues
- Create workarounds which can be applied by junior team members
- Perform change management, planning, coordination and deployment in pre-prod and prod environments
- Responsible for CSIP, automation of manual jobs/activities
- Analyse vulnerabilities and progress vulnerability fixes
- Perform capacity management activities
- Perform disaster recovery activities, failover testing
- Create SOP for L1, L2 junior resources
Technical Lead employer: Adroit People Ltd
Contact Detail:
Adroit People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with ArcGIS or Oracle Spatial databases. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with Unix/Linux and Shell Scripting. We want to see how you tackle real-world problems, so have some examples ready!
✨Tip Number 3
Show off your leadership skills! If you've led a team before, be ready to discuss your approach to managing projects and people. Highlight your understanding of ITIL processes and how you've applied them in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific skills mentioned in the job description, like ArcGIS and Oracle Spatial database. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical Lead role and how your experience aligns with our needs. Don't forget to show a bit of your personality too!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles, especially in telecom or ITIL processes. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Adroit People Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of ArcGIS, Hexagon, and Oracle Spatial databases. Be ready to discuss your hands-on experience with Unix/Linux and Shell Scripting, as well as your understanding of Java. The more you can demonstrate your technical expertise, the better!
✨Showcase Your Leadership Skills
As a Technical Lead, you'll need to show that you can lead a team effectively. Prepare examples of how you've managed teams in the past, especially in the Telecom domain. Highlight your experience with ITIL processes and how you've successfully implemented change management.
✨Problem-Solving is Key
Be prepared to tackle some real-world problems during the interview. Think of specific instances where you've performed root cause analysis or created workarounds for recurring issues. This will showcase your analytical skills and ability to think on your feet.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms. During the interview, make sure to listen carefully and respond thoughtfully to questions, demonstrating your ability to communicate effectively with both technical and non-technical stakeholders.
