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- Tasks: Lead a tech support team and manage application maintenance in the telecom sector.
- Company: Dynamic telecom company based in London, embracing innovation and teamwork.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Join a forward-thinking team and make a real impact in the telecom industry.
- Qualifications: 10 years in application support, strong leadership, and knowledge of relevant technologies.
- Other info: Exciting career advancement opportunities in a fast-paced environment.
The predicted salary is between 48000 - 72000 £ per year.
We are hiring for a Tech Support Lead position in London, UK. This is a fixed-term or subcontract role with immediate joining and 100% work from the office.
Skills:
- ArcGIS
- Hexagon
- Hexagon Geospatial Portal
- Oracle Spatial database
- .Net
- 10 years experience in application support/maintenance in the telecom domain
- Good understanding of ITIL processes
- Experience of leading a team
- Good knowledge of GCOOMS, ArcGIS, GCP, and Kubernetes
- Good understanding of Java and willingness to learn new technologies
- Hands-on experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL
- Excellent analytical and problem-solving skills
- Strong communication skills
- Understanding of L2, L3 operations experience in relevant domains (OSS, B2B, Wholesale, Corporate)
- Root cause analysis and problem management for recurring issues
- Create workarounds which can be applied by junior team members
- Perform change management, planning, coordination, and deployment in pre-prod and prod environments
- Responsible for CSIP and automation of manual jobs/activities
- Analyse vulnerabilities and progress vulnerability fixes
- Perform capacity management activities
- Perform disaster recovery activities and failover testing
- Create SOPs for L1, L2 junior resources
Technical Lead Remote work in St Austell employer: Adroit People Ltd
Contact Detail:
Adroit People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead Remote work in St Austell
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with ArcGIS or Oracle Spatial databases. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your hands-on experience with Unix/Linux and your problem-solving abilities. Make sure they know you're ready to tackle any challenge thrown your way.
✨Tip Number 3
Prepare for the interview by brushing up on ITIL processes and your leadership experience. Be ready to share examples of how you've led teams and managed change effectively. We want to see that you can guide others while keeping everything running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Lead Remote work in St Austell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific skills mentioned in the job description, like ArcGIS and Oracle Spatial database. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Technical Lead role. Share your passion for tech support and any relevant experiences that showcase your leadership skills and problem-solving abilities.
Showcase Your Team Leadership: Since we’re looking for someone with team leadership experience, don’t forget to mention any past roles where you led a team. Highlight your understanding of ITIL processes and how you've successfully managed projects or teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Adroit People Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your skills with ArcGIS, Hexagon, and Oracle Spatial databases. Be ready to discuss your hands-on experience and how you've applied these technologies in real-world scenarios. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Demonstrate Leadership Experience
Since the role involves leading a team, prepare examples of how you've successfully managed teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will highlight your leadership style and problem-solving abilities.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes as they are crucial for this position. Be prepared to discuss how you've implemented these processes in your previous roles, particularly in relation to change management and incident resolution. This shows that you can maintain high service quality.
✨Show Willingness to Learn
The job mentions a need for a good understanding of Java and a willingness to learn new technologies. Be honest about your current knowledge and express your enthusiasm for expanding your skill set. This attitude can set you apart from other candidates who may not be as open to growth.
