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- Tasks: Lead a tech support team and manage application maintenance in the telecom sector.
- Company: Dynamic telecom company offering fully remote work opportunities.
- Benefits: Competitive salary, flexible working hours, and career advancement.
- Why this job: Join a forward-thinking team and enhance your leadership skills while working remotely.
- Qualifications: 10 years in application support, strong ITIL knowledge, and team leadership experience.
- Other info: Exciting challenges with opportunities for professional growth and learning new technologies.
The predicted salary is between 48000 - 72000 £ per year.
We are hiring for the Tech Support Lead position in London, UK. This is a fixed-term or subcontract role with immediate joining and 100% work from office.
Skills:
- ArcGIS
- Hexagon
- Hexagon Geospatial Portal
- Oracle Spatial database
- .Net
- 10 years experience in application support/maintenance in the telecom domain
- Good understanding of ITIL process & experience of leading a team
- Good knowledge of GCOOMS, ArcGIS, GCP and Kubernetes
- Good understanding of Java and willingness to learn new technologies
- Hands-on experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL
- Excellent analytical and problem-solving skills
- Strong communication skills
- Understanding of L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate)
- Root cause analysis and problem management for recurring issues
- Create workarounds which can be applied by junior team members
- Perform change management, planning, coordination and deployment in pre-prod and prod environments
- Responsible for CSIP, automation of manual jobs/activities
- Analyse vulnerabilities and progress vulnerability fixes
- Perform capacity management activities
- Perform disaster recovery activities, failover testing
- Create SOP for L1, L2 junior resources
Take the next step in your career now, scroll down to read the full role description and make your application.
Technical Lead - Fully Remote in St Austell employer: Adroit People Ltd
Contact Detail:
Adroit People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead - Fully Remote in St Austell
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with ArcGIS or Oracle Spatial databases. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to interview, be ready to discuss your hands-on experience with Unix/Linux and Shell Scripting. We want to hear about your problem-solving skills and how you've tackled challenges in the past.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you on their radar and shows that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Technical Lead - Fully Remote in St Austell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ArcGIS, Oracle Spatial databases, and any relevant telecom support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Lead role. Share specific examples of your leadership experience and problem-solving skills that align with what we’re looking for.
Show Off Your Tech Skills: Don’t forget to mention your hands-on experience with Unix/Linux, SQL, and any other technologies listed in the job description. We love seeing candidates who are not only experienced but also eager to learn new tech!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Adroit People Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your skills with ArcGIS, Hexagon, and Oracle Spatial databases. Be ready to discuss your hands-on experience with these technologies and how you've applied them in real-world scenarios. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Demonstrate Leadership Experience
Since the role involves leading a team, prepare examples of how you've successfully managed teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will highlight your leadership style and problem-solving abilities.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes as they are crucial for this position. Be prepared to discuss how you've implemented ITIL practices in your previous roles, particularly in relation to change management and incident response. This will show that you understand the importance of structured IT service management.
✨Show Willingness to Learn
The job requires a good understanding of Java and a willingness to learn new technologies. Be honest about your current knowledge and express your enthusiasm for expanding your skill set. Share any relevant experiences where you've quickly picked up new technologies or methodologies.
