At a Glance
- Tasks: Lead incident management and coordinate responses to high-severity incidents.
- Company: Adroit People, a dynamic player in the insurance IT sector.
- Benefits: Fixed-term employment with competitive pay and onsite collaboration.
- Other info: Opportunity to work with cutting-edge ITSM tools and cloud technologies.
- Why this job: Make a real impact by managing critical incidents in a fast-paced environment.
- Qualifications: 6+ years in IT operations with strong leadership and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Greetings! Adroit People is currently hiring for an Incident Manager in London, UK. This is a fixed-term employment position requiring 5 days a week onsite.
Required Skills and Competencies:
- Deep knowledge of ITSM frameworks (ITIL v4 and above recommended) and demonstrated experience in major incident management.
- Proven experience coordinating complex, cross-functional incident responses and vendor management.
- Excellent written and verbal communication; ability to explain technical impacts to non-technical senior stakeholders and regulators.
- Strong analytical and decision-making skills under pressure; ability to prioritize competing demands during high-severity incidents.
- Familiarity with common ITSM and incident tooling (ServiceNow).
- Experience with cloud and legacy environments (public cloud providers, virtualized infrastructure, mainframe integrations).
- Understanding of regulatory/compliance requirements relevant to insurance (audits, reporting obligations, data protection).
- Leadership presence with experience driving actions across distributed teams without direct authority.
- Must be well versed in capturing and reporting on popular KPI’s and SLA’s including MTTR.
Experience & Qualifications:
- More than 6 years’ experience in IT operations, incident management, or service management — typically 7+ years for a senior role in insurance.
- Demonstrated track record of leading high-severity incidents and reducing MTTR and incident recurrence.
- Experience working with vendors and third-party outsourcing arrangements common in insurance IT.
Incident Manager in Slough employer: Adroit People Limited (UK)
Adroit People is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their careers. Our culture promotes open communication and teamwork, making it an ideal place for professionals seeking meaningful and rewarding employment in incident management.
Contact Details:
Adroit People Limited (UK) Recruitment Team
StudySmarter Expert Advice🤫
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We think you need these skills to ace Incident Manager in Slough
Some tips for your application 🫡
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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