At a Glance
- Tasks: Provide top-notch technical support for desktops, laptops, and mobile devices.
- Company: Join a leading IT services company with a strong reputation.
- Benefits: Competitive pay, potential for contract extension, and hands-on experience.
- Other info: Opportunity to travel and work in a dynamic, fast-paced environment.
- Why this job: Be the go-to tech guru and solve real-world problems for users.
- Qualifications: 4+ years in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 36000 £ per year.
We are looking for a talented professional to join a leading IT services environment on an initial 6-month contract with strong extension potential.
Key Responsibilities
- Provide Deskside, OSS, and Field Services Support across desktop and end-user technologies.
- Support and troubleshoot:
- Desktop PCs & Laptops
- Tablets & Smartphones
- Desk Telephony
- Software Installations
- Network & Desk Cabling
- Comms Room Devices & Activities
- Diagnose and resolve hardware, operating system, driver, and application-related issues.
- Provide VIP/Executive-level technical support.
- Deliver remote and on-site Smart Hands support services.
- Manage IT incidents, requests, escalations, and service tickets.
- Support IT asset management and technology lifecycle activities.
- Participate in event support, AV readiness, and business-critical operational activities.
Required Experience
Minimum 4+ years of IT Support / Deskside Support experience
Strong experience with:
- Windows 10 & Windows 11 Build, Deployment & Support
- Hardware & Software Troubleshooting
- OS Imaging and Deployment
- Asset Management
Experience supporting:
- Device Health Monitoring (DEX)
- Service Level Agreements (SLAs)
- Executive/VIP Users
- Ability to work independently
Willingness and ability to travel to remote locations when required.
Field Technical Support in Perth employer: Adroit People Limited (UK)
As a ServiceNOW Solution Designer, you will thrive in a dynamic work environment that champions innovation and collaboration. Our company offers comprehensive benefits, a supportive culture that prioritises employee growth, and unique opportunities to work with cutting-edge cloud technologies. Join us in a location that fosters creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Adroit People Limited (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Technical Support in Perth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adroit People Limited (UK).
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adroit People Limited (UK). The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Field Technical Support in Perth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adroit People Limited (UK).
How to prepare for a job interview at Adroit People Limited (UK)
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adroit People Limited (UK)'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adroit People Limited (UK) offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
