Observability Subject Matter Expert (Telford)

Job Title: Observability Subject Matter Expert (SME)

Location: Telford, UK

Job Type: Contract

Key Responsibilities:

Observability Architecture & Strategy:

• Design and implement observability pipelines using AWS-native and third-party tools.
• Define telemetry standards (metrics, logs, traces) across microservices, APIs, and data pipelines.
• Establish SLIs/SLOs and integrate them into service health dashboards.

AWS Workload Monitoring:

• Implement observability for AWS Connect (contact flows, agent metrics, call quality).
• Monitor AWS Data Services (Glue, Redshift, Athena, S3, Lake Formation) for performance, throughput, and data lineage.
• Integrate AWS Integration Services (API Gateway, EventBridge, Step Functions, Lambda) with distributed tracing and structured logging.

Tooling & Automation:

• Deploy and manage observability tools: CloudWatch, X-Ray, OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK.
• Automate alerting, anomaly detection, and incident correlation using AI/ML-based tools.
• Integrate observability into CI/CD pipelines and Infrastructure-as-Code (IaC) workflows.

Incident Management & RCA:

• Lead real-time diagnostics during major incidents using telemetry data.
• Conduct post-incident reviews with detailed root cause analysis and observability insights.

Collaboration & Governance:

• Work closely with DevOps, Security, and Application teams to enforce observability standards.
• Ensure compliance with data governance, retention, and security policies for telemetry data.

Required Skills & Experience:

• 7+ years in observability engineering.
• Deep expertise in AWS services, especially AWS Connect, Glue, Lambda, API Gateway, S3, Infrastructure and Network
• Strong hands-on experience with observability stacks such as : Dynatrace OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK, CloudWatch/X-Ray.
• Proficient in scripting (Python, Bash) and IaC (Terraform, CloudFormation).
• Experience with monitoring enterprise platforms like Pega and Contact Center systems.
• Solid understanding of distributed systems, networking, and application performance tuning.