At a Glance
- Tasks: Support and maintain AV systems in a fast-paced corporate environment.
- Company: Join a dynamic team in a large-scale enterprise collaboration setting.
- Benefits: Long-term contract potential with exposure to cutting-edge technologies.
- Other info: Collaborative work culture with opportunities for growth.
- Why this job: Gain hands-on experience with the latest AV and collaboration tech.
- Qualifications: Experience in UCC environments and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
🎯 Hiring Now: Junior AV / UCC Support
Location
EC1N 6RA, London, UK
Employment Type
Contract (6 Months, Extendable)
Work Mode
Onsite
We are looking for a proactive professional to support and maintain enterprise collaboration technologies in a fast-paced corporate environment.
Key Responsibilities
- Perform routine health checks and operational support for Video & Audio Conferencing (VAC) systems, meeting rooms, and auditoriums.
- Troubleshoot and resolve AV/UCC issues, escalating to vendors when required.
- Log and track incidents with hardware and software vendors.
- Monitor and manage Cisco collaboration solutions and Condeco scheduling systems.
- Schedule and configure video conferences between internal offices and external organizations.
- Provide support for VIP meetings, executive video conferences, and corporate events.
- Monitor and manage auditorium bookings and event-related AV requirements.
- Deliver hands-and-feet support for incidents raised through the Global Service Desk (GSD).
- Configure presentation setups and audio/video conferencing requests.
- Manage and monitor Screen Cloud digital signage displays and resolve failures.
- Administer Cloudbooking platform, including onboarding, modifications, and troubleshooting.
- Support Multi Taction environments and assist with integrations and functionality requirements.
- Manage and support video walls and collaboration technologies across office locations.
- Configure and support Microsoft Teams Rooms, including room panels, displays, and additional service features.
- Assist with hardware and software upgrades for Video Conferencing equipment and collaboration platforms.
- Ensure smooth daily operations across all services within the UCC support scope.
- Required Skills & Experience
- ✅ Experience supporting Unified Communications & Collaboration (UCC) environments
- ✅ Hands-on experience with Cisco Video Conferencing solutions
- ✅ Knowledge of Microsoft Teams Rooms (MTR) administration and support
- ✅ Experience with Condeco, Cloudbooking, or similar room booking platforms
- ✅ Understanding of AV technologies, meeting room systems, and auditorium setups
- ✅ Strong troubleshooting and incident management skills
- ✅ Experience supporting executive/VIP meetings and corporate events
- ✅ Knowledge of digital signage solutions such as Screen Cloud
- ✅ Excellent communication and stakeholder management skills
- Preferred Skills
- Experience with video walls and collaboration displays
- Exposure to Multi Taction environments
- ITIL-based service support experience
- Experience working in enterprise corporate environments
Why Join?
- Opportunity to work in a large-scale enterprise collaboration environment.
- Exposure to the latest AV, Microsoft Teams, and Unified Communications technologies.
- Long-term contract potential with possible extensions.
- Collaborative and dynamic work environment.
Interested?
Send your latest CV to or apply directly via Linked In.
#Hiring #AVSupport #UCCSupport #Unified Communications #Microsoft Teams Rooms #Cisco Collaboration #Video Conferencing #London Jobs #Contract Jobs #AVEngineer #ITSupport #Tech Jobs #Collaboration Technology #Teams Rooms #Linked In Jobs
Junior AV Support in London employer: Adroit People Limited (UK)
As a ServiceNOW Solution Designer, you will thrive in a dynamic work environment that champions innovation and collaboration. Our company offers comprehensive benefits, a supportive culture that prioritises employee growth, and unique opportunities to work with cutting-edge cloud technologies. Join us in a location that fosters creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Adroit People Limited (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior AV Support in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adroit People Limited (UK).
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adroit People Limited (UK). The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Junior AV Support in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adroit People Limited (UK).
How to prepare for a job interview at Adroit People Limited (UK)
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adroit People Limited (UK)'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adroit People Limited (UK) offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
